I preordered the first batch. when I went to finaliste the payment I forgot to include the voucher.
I bought it again with the voucher. I have been trying to cancel the first order. Nobody has responded to any of the emails I have sent. I replied to the first order and sent a separate email to the ahop@jolla.com. I haven’t received a response. Which is worrying. What should I do at this point?
Hi,
There is a typo in the address you cited here.
I suppose the mail was correct but check, just in case. (shop@jolla.com)
I’d confidently wait, as every mail adds workload for a crew that is already very busy.
Look here, they explain everything regarding delay.
They started accepting payments on 27 III, it’s 10 IV, how did you email them over 3 weeks ago about that? Just chill, they will be manually deducting duplicate shipping costs for people buying more than 1 phone anyway, they have a backlog and a ton of emails from ppl unable to read an email
That’s fair. The three weeks is me being way overzealous. Apologies for that.
I will wait. I just wanted to make sure I get a refund on a big purchase before it gets sent out accidentally.
My Order #18353 has been confirmed and I paid on 29th March. I got a confirmation email also.
I have made the payment but I forgot to apply the Pre Order Discount code for the first batch while checking out.
As a result I ended up paying €441.73 instead of €362.85 that I would have paid if I had applied the Discount Code.
I paid €78.88 extra.
Can you refund the excess amount to the same VISA credit card that I made the payment from.
I sent an email the very next day to shop@jolla.com , however I am still to get any response. I know you are busy, just wanted to put my request here also. I hope you received my email.
If you paid on April 29th, I would check if your Flux Capacitor is working corretly.
Thanks for correcting. It was 29th March. Updated the Post.
Did Jolla reply to you?
Not yet. Still waiting for their reply.
The same for me. I’ve paid, but then decided to cancel it. I’ve paid 9 Apr. And asked for refund the same day. No answers from shop@jolla.com -
Did you waited three weeks?
No, it’s a bit over 1 week yet. I’ve paid on 9th of April - but because I’ve received no reply at all, it made me wonder if they received the request.
Jolla mentioned email backlog of a few weeks several times.
Far from ideal but they will respond.
And you ll get your money Back.
Just an update: this was processed now. Bit of patience went a long way 
They cancelled today my first (bad) order I placed weeks ago.
Patience is a virtue after all 