Order A Phone and not heard from the company / Jolla communication and expectation management

Well, whether it was a sensible promise to make at the time they made it is open to debate. With hindsight, probably not.

I have no knowledge of this, but it seems like they promised before they had even looked at the adaptation and how easy/hard it would be, and then after making the promise found they’d bitten off more than they could chew.

Announcing a product before you’re certain you’ve actually got a product is always a risky strategy.

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The real question is what do we understand from this part:
“ We have also been thinking about completely different approaches by enabling this thru an “officially supported community port” and we enable AppSupport to it – would that work for the community? “

What I understand is that

  1. Sony blobs suck and there’s nothing we can do
  2. We can use LOS as base but a) We can’t do it for well explained legal reasons b) we have to work on that instead of J2 and it’s not possible at the time
  3. We expect someone from the community to port and then probably have mal contribute as well as an individual, not as a company

So my question here would be are there really that many people with IV/V? And if yes, no one can port sfos on top of LOS?
Are there no tinkerers amongst that specific user segment somehow? Because 2 years looks like a lot of time to me to learn anything, or completely forget about something and move on.

My only experience with ports is through @Mister_Magister and whatever device it ends up being it’s usually 2 days to 2 weeks and there’s a great port.
So is he the chosen one? Is he one of the few that works on something instead of perpetually complain about it? Did mal that helped everyone with ports denied helping anyone that worked on that project?

These are genuine questions because I can’t wrap my head around this. Specifically talking about 2 years of complaining and no one (at least that I know of) stepped in already.

If there’s any other reason or something that I missed, please let me know.

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Especially if, like Jolla, you’ve already had experience with this: Jolla still owes me several hundred euros for three prepaid Jolla tablets that were never delivered…

This isn’t the first time Jolla has betrayed people’s trust. That’s why funding a new project is always a high-risk investment.

Let’s hope things go better this time!

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I only half-read your topic, so I’m sorry in advance if I’m speaking with missing context, but first of all, the port topic you’re talking about doesn’t support Android, my friend. So the port thing is actually kind of done by taking advantage of an opening/gap. I think today’s OnePlus devices can’t be done anymore; they’re closed now, think of it that way.

And aside from that, the port work that friend did is a very big thing, but optimizing it and activating certain things is not that easy. If it were easy, what would Jolla even be standing there for?

And the reason everyone doesn’t want to have it is this: in the group, the moment I said, “I’m going to switch to SFOS, should I buy the 10 V? It also appears in the supported section,” they basically warned me like, “Don’t buy it, you’ll regret it.” They recommended that I buy the Xperia 10 III instead. Logically, while I would have been a 10 V user, I became a 10 III user. I think there are many people like me who wanted to buy the 10 V but had to buy the 10 III instead. Or they own a 10 V, but because it still isn’t as smooth as the 10 III, it’s just sitting in their drawer.

Also, @Steve_Everett tagged the evidence from 2 years ago, and in that sense, they had made promises. Fine, but where are those promises then? Honestly, 2 years is an insanely long time.

Are you serious about the tablet issue, my friend? What do you mean? Why didn’t they give your money back, or did they give it back but only after a 1-month period? Did I misunderstand?

As for the Xperia topic, Rain said in the meeting that they’re focusing on the Jolla J2. In a way, the decision was actually the right decision for now, because if I bought that phone and it had thousands of bugs and no smoothness, I guess I’d feel like I was made a fool with my own money.

We’ll hear the positive and negative sides of the Jolla J2 on July 8. There will be a party organized then, and when people start using their devices at that moment, they will definitely give their feedback.

As you said in your last sentence: “Let’s hope things go better this time!”

I am still daily driving my X10IV and complaining about it. I have recently begun the groundwork to try to build a LOS port for it. It will only be the second device I have ported SFOS to and the first one was not good enough of a port to be released to the public, so I am not willing to commit to anything yet.

@Mister_Magister has made his feelings known about Sony devices, he is not your man - and fair enough, too. He is however a very skilled fellow and/or has a lot of time on his hands. You certainly cannot expect a novice like me to make sense of the fragmented information in the HADK, HADK-faq, HADK-hot, sailfishos-porters logs, etc. and come up with a flawless port in the space of a fortnight while working 40 hours a week to put food on the table and juggling other hobbies.

This is not to mention that the X10IV and X10V support a minimum of Lineage-22, and all the sailfish porting documentation I have found was realistically written in the time of CyanogenMod. The absolute bleeding edge documented in the HADK-hot involves Lineage-20 based ports. And it’s all written in shorthand gibberish, not novice-friendly. Again, for someone like Mal or Magister who live and breathe this stuff, probably not an issue. For me? It’s going to take months. Maybe more than 12 of them. I’m going to be asking stupid questions again in sailfishos-porters and I’ll be berated for it again. It’s not a terribly fun experience, but as I say documentation is limited and fragmented and I don’t know what I’m doing, so it’s bound to happen.

I have just yesterday purchased a spare phone to put my SIM in while I tinker with the X10IV, but as I say I will not promise anything and fall into the same trap as Jolla. I’m just sick of complaining to deaf ears and figure I’ll try what I can.

The reason this has not happened up until now is because of Jolla’s favourite word: “soon”. Up until now they have promised X10IV support is coming, it’s just around the corner, any day now. The community meeting where I asked about it at the start of this month confirmed to me that they have given up on the X10IV, so I am taking matters into my own hands - at least for my own use. If I am successful, you may hear again from me. If I am not, this post will be the only time I ever talk about a LOS port for the X10IV. Do not wait with baited breath.I know enough to know I am entirely unqualified to attempt this, but I am giving it a go anyway.

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You have made couple mistakes. Have i suceeded in my porting because I’m good? No, i did because i choose vendors well and xperia is on nogo list

you say you cannot make sense of fragmented info blablabla if me or mal know the solution why don’t you, i don’t know… Simply ask for help?

also miami is based on android 22

Search for “Jolla Tablet Indiegogo” for more details & the whole story. I never got my money back, and I never even saw a tablet, even though I had ordered three and paid for them in advance.

What I learned back then: Funding isn’t a purchasing process - even if it feels and looks like one… It’s about financing an idea based on trust—with the risk that the customer could lose everything.

Even so, I signed up for the new Jolla phone and transferred nearly 600 euros. It’s my contribution to better mobile computing with freedom and privacy! But I’ve already written off that money! If I do end up getting my long-awaited Jolla, I’ll celebrate like it’s Christmas! :wink:

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Even though this is a sad story, today the circumstances are different and Jolla is not the same company it was 11 years ago (relaunch and restructuring). It seems they have (hopefully) learned from their tablet failure.

They can no longer afford another failure; otherwise they will permanently lose credibility, and they surely know that.

That’s why I only ordered one unit. They also delivered my Jolla C2 in 11/2024, so my trust in the company is high.

So that money may help secure the company’s continued existence. So see you as a high-class Jolla supporter.

I agree, but can you tell that to mind2 supporters?
As far as I known many of them are still waiting and there’s radio silence from Jolla.

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As you wrote yourself, funding is not purchasing. This time it’s a purchase.
It’s always great to set expectations low but this time I expect the phones to at least show up if Jolla don’t want to be buried in lawsuits.

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Hard to say. What I’ve heard is they have another team working on it (Venho team), and they may share some members with the Jolla Phone team, so they likely pulled manpower from that project for the phone release.

It’s indeed not good communication behavior.

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Whatever the case might be, if I was to receive the phone in 2-3 years let’s say, I would prefer to know that in advance or get an update instead of waiting for months or years without any explanation.
I hope this doesn’t happen with J2, but it did happen with almost every other product.

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That’s Jolla how we know and love them.

Seriously, at this point I believe if they started clearly communicating, not being ambiguous in their posts, anticipating possible questions and being overall proactive I would just assume there was some kind of hostile takeover happening at Jolla :grin:

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Jolla also seems to be somewhat plagued by bad luck:

With the tablet, the suppliers caused problems. Then Sony’s AOSP blob support became increasingly buggy (It started with the 10III and got worse with the 10IV/V). For the Jolla C2, Reeder greatly delayed the process toward the end. Then the RAM prices rise after they have planned their smartphone. For the Jolla Phone 2026, by doing assembly in Finland they at least brought most of the problematic areas under their control.

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but you are good - if not for your hacking prowess, then your skill at selecting devices to port to as you say!

Trust me, I will come asking. I haven’t hit any showstopping brick walls yet that I haven’t been able to overcome myself, but that’s only a matter of time. I am away on business this week but next week you will hear from me.

Good to know Miami is LOS22, thanks - I will certainly investigate what you have done there and try to make the same adjustments where applicable to my project. Much appreciated.

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But still, he never gives up :wink:

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Don’t forget the original JollaPhone. They designed it on the NovaThor SoC, but later Ericsson and STMicro (who had a joint operation to manufacture the NovaThor chips) first announced that they were ending their co-operation. Later, Ericsson (who was supposed to continue manufacturing on their own) announced they would stop the production of the NovaThor altogether, and Jolla had to redesign the phone and postpone the release by about six months.

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Interesting! And to stay in the seafaring romance: maybe this misfortune that Jolla is experiencing is actually the Kraken that Google regularly unleashes in the background to keep them from becoming too big as competition.

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There’s definitely a smell of capitalist piracy over the whole voyage.

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What do you mean? Can you explain?