REPRODUCIBILITY: 100%
OS VERSION: 4.4.0.58
HARDWARE: Xperia 10 II dual SIM
UI LANGUAGE: French
REGRESSION: I don’t know
DESCRIPTION:
I can’t retrieve MMS files or text
PRECONDITIONS:
I’m using network of a french Orange MVNO (named Telecoop)
- The problem existed with the first version flashed on the phone, the latest 4.3, but I had to try to update
- It took a month of various tests with the operator support service to be able to send MMS; I thought it was a network configuration fault. MMs aren’t critical but it’s a nice feature to have, especially receiving because I can’t answer everybody to never send me MMS
- The only thing not working is downloading MMS data, sending is now OK (two days ago)
- I search the forum and tried some of the solutions I found (setting to IPv4 only, IPv6 only or both, removing the proxy, restarting the phone (on almost every setting change), adding text to the picture, retrying multiple times, having data access on and off …)
STEPS TO REPRODUCE:
- Share a picture
- Send it by MMS to myself
- Receiving notification of MMS waiting to be downloaded
- It stalls on “waiting”
- Same thing while trying to retrieve MMS from a contact
EXPECTED RESULT:
- Downloading picture and text
ACTUAL RESULT:
- Stalls on “Waiting” and never downloads data (nor picture nor text)
MODIFICATIONS:
Nothing special
ADDITIONAL INFORMATION:
I used MMSlog and found this while waiting for the download:
2022-04-22 23:01:11 [dbusaccess] Name ':1.92' timed out
2022-04-22 23:01:13 [dbusaccess] Name ':1.11' timed out
Those are the last lines for a long time before I give up downloading
The numbers after the dot may change, I just got :1.96 and :1.8
Thanks !