But does anyone have any idea when they might start sending those out or how their work on this is going? I would really like to complete my order.
Well, I didn’t use EU VAT. That’s why I’m so concerned.
Have you checked that you placed the pre-order with the same e-mail (and also if you used for example paypal, that this account also used the same e-mail)? If not, you should also have a look at whatever other e-mail account that was.
I am not saying that this happened, but it could be an explanation.
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I don’t really understand the order processing, why some people from the first batch haven’t received their order confirmation, while some from the third batch have. I myself am in the third batch and am eagerly waiting to receive the confirmation.
I have forgoten to use my discount code (94,66€). If anybody would be interestend buying the phone, i can “sell” my discount code.
If you both the phone you should ask at Zendesk first. They might still use it to reimburse you.
Did you get any email in the mean time? Batch 2(?) And still waiting myself
No, I didn’t get anything, still waiting
Update: got my email today, on April 28th 
i got email on 27.3 but VAT on store is still not being subtracted. Will i get another new email for finishing order for EU-VAT payer? Or will it just work with link from that email what already have after you fix it on the store page?
thank you
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When would that be as I am part of this group and still to receive that email.
Thanks
Hi @martinbook85 et all,
Rest of the pre-order emails are going out soonish (~ today / tomorrow).
You may not see it in the first place but the personal discount code is there - we guarantee. Right in the email, on CAPITAL BOLD LETTERS 
. Remember to use it.
Please take your time and read the email throughout - from beginning to the end before triggering order completion.
13 Likes
Thanks for the update! Looking forward to it!
I believe I was on the first batch, and didn’t get any contact from Jolla to finish my order. Tried sending emails to shop@jolla.com from different email accounts, and social media without any replies whatsoever. Can anyone reading this help?
As ranemark posted a little Bit Up:
Hi @martinbook85 et all,
Rest of the pre-order emails are going out soonish (~ today / tomorrow).
You may not see it in the first place but the personal discount code is there - we guarantee. Right in the email, on CAPITAL BOLD LETTERS . Remember to use it.
Please take your time and read the email throughout - from beginning to the end before triggering order completion
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Hello @srasoni ,
My batch 3 mail arrived on 15th of April. Just for your info.
Have a nice evening nonetheless
@rainemak i just tested if shop subtract VAT now, and it does but only until i login where shipping is prefilled or only if selected country is Finland (tested to create Finland shipping address after login and it subtract VAT too) but this is not what we need
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+1 I see the same issue, the VAT is not extracted from the price as soon as I select my country (Germany) instead of the default (Finland).
When I add the VAT number again in the stripe checkout page, I see a text that says “Including €0.00 in taxes” yet the price remains the same.
I will wait to finish the purchase to see if this gets fixed.
1 Like
I have two discount codes for batch 3, since I was planning to buy two phoines.
But it seems I only need one code to order.
What do I do with the other one?
+2 (since one already said +1)
I added my VAT ID but the price did not go down as much as expected. Total price for phone excluding VAT should be 399 €, I think, but the only thing deducted from the 499 € is the sum I paid before.
Should we finalize payment and wait for a refund of the VAT or should we wait until it is fixed?
Very happy to have received my mail, though! 
2 Likes
I just received my payment email for Batch #3. I did read the entire email before opening the link. I am outside of EU, UK, Norway and Switzerland and from the email I thought I was going to prepay now and they would contact me about shipping later but as I tried to checkout, it didn’t have my country listed and would not let me proceed.
The email says “SHIPPING AREAS
Currently we ship to EU, UK, Norway and Switzerland. If you are planning to ship your order outside of the current shipping area, we see you and recognize this common problem. We would like to fix this problem as well and we are actively seeking solutions. If you fall into this category, we will be contacting you separately. Meanwhile, please refrain from sending us an email about this matter. We thank you for your patience in the meantime!”
The email did open with “Whether you are an EU VAT ID or a non-European shipping area customer, it’s time to complete your Jolla Phone order.”
Am I now correct in taking this to mean they will contact me later about payment for my order as a whole, not just about shipping itself? I do not want to mess up their pre-orders by not doing it now but I do not see how without my country listed.
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