Same for me order ~134** Batch #3 and just got my email, going to complete it immediately.
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Hi,all got my e-mail today i am 13.4xx batch 3 paid my due. So if you still waiting , be patiënt it Will come.
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Hi,
Did your order status change after receiving the email? Mine is still „Confirmed: You’ll receive an email when your order is ready”. I’m in batch #2 and haven’t received any email yet.
Tried to use it twice?
When you receive your e-mail and follow that link and place your order (don’t forgett to apply your discount from the e-mail manually and add some accessories if you want), you will get another order confirmation on top of your pre-order confirmation. Also you should get a confirmation e-mail of your final order.
Regarding receiving your e-mail, did you use some VAT UID in your pre-order?
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Thank you for your reply.
I did not provide a VAT ID (I’m purchasing as a private individual). I sent a question to Jolla a week ago (after the announcement that shipping for batch #2 had been completed) and I’m still waiting for a response. I’m wondering if there might be some issue with the mailbox, but emails from the forum are coming through. Of course, I’m also checking the spam folder.
There was a poster whose PayPal account (through which they bought the voucher) was registered to a different email account, and that was where the emails from Jolla were going. Is that something that might have happened with you?
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Thank You,
I purchased using a credit card and the confirmation was sent to the correct email.
Thank you all for trying to help. I’ll send one more email from a different account and we’ll see.
Please don’t. They have a queue for a few weeks. Just wait a bit more.
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Unfortunately, it’s too late.
It seems I can add phones from two pre-orders to same order, but then I can’t use both discount codes. When adding the second one, the previous goes away. Is this going to be fixed or do I need to pay shipping the fee twice?
Please reread the news. You’ll be refounded.
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For your convenience, here is what the top post says:
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Got my Email for my #3 preorder i was just below 10K preorders. Looking forewared to receiving the phone in July-August!
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I hope that you are sorting all support emails according to the problem the customer describes before you initiate the process of replying to them. I imagine that most messages fall within 4 or 5 categories of problem and processing similar ones in succession could speed things significantly.
Oh, I read about that manual processing. My “apprehensiveness” was that I would have to email Jolla to get into the “fix invoice” queue after seemingly missing the automatic route at the initial payment.
But thank you for confirming.
Not sure why are you replying to me. I don’t have anything to do with Jolla customer support.
It seems that you assume that Jolla doesn’t know that. Especially after all those years of practice. Odd.
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f course. sais I allready used it. Honestly I paid twice as I need 2 phones. I just need now the second key so I can finish my second order.
As I saw you were a moderator, moderating the conversation and in possession of specific information (“They have a queue for a few weeks.”), I incorrectly thought that you were more intimately connected to Jolla, likely an employee. I know better now and I apologize for the mistake. I am new here and will strive to do better in the future.
Regarding the other bit:
It is my experience that companies don’t always work in the more efficient way, even big ones with a lot of cash.
“[A]ll those years of practice” did not help Jolla write an email that many customers in batch #1 found easy to follow; nor having a shopping system that handles preorder codes automatically; or even handling EU VAT codes. And the response from the first hundreds of emails created a significant backlog for their customer support team. I am not trying to dismiss Jolla – they have a small team and limited resources that have to carefully prioritize. And especially here, from knowing to doing goes a mile and a half.
Some times it pays to take the nose from the grindstone, take one step back and invest some time in re-evaluating an entire process, while in others we regret that that time had not been put into getting more work done. Often times pressure prevents us from experimenting. Guessing that Jolla was using a manual-intensive process, I aimed to help. We are all in the same boat, wishing Jolla to be successful. I am sorry for my naiveté.
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