Jolla Phone update - final payments status Batch 1, 2 and 3

[jojomen]

Hallo Susanne, herzlich willkommen im Forum!

@susanne_steinfeldt

I pre-ordered a Jolla Phone in January 2026 and subsequently received a five-digit order number.
On 15 April 2026, I received an email asking me to finalise the order.

…I ordered the desired accessories and completed the purchase without being able to enter my order number, which was waiting in the clipboard. I received another order number, different from the original one.

Receiving different order numbers is fine, as these are different orders. As noted by @heikkiap above, you should have used your personal “discount code”/pre-payment voucher in the check-out. The old order number is not needed when you finalize your order for the phone.

@susanne_steinfeldt

…How can I now successfully complete my order in a single transaction using the original order number?

You can’t and you don’t need to, since you have already ordered everything you want.

Edit: Below you wrote that you have in fact used the code, so all is good.

However, when I read between the lines, I get the impression that you didn’t apply the “discount code” and so paid too much for the phone. Please see the FAQ on how to proceed.

@susanne_steinfeldt

It is therefore of little use to link to an even more detailed FAQ, as suggested in the email.

I’m sorry that you got that impression, as you would in fact have found answers there.

@susanne_steinfeldt

On 28 April 2026, I was reminded to complete my purchase using the original order number.

I am faced with the choice of trying again, with the likely result of having two orders in progress, or letting it go, thereby risking the transfer of the deposit I have already paid.

Please instead check the FAQ.

MfG Erik

PS
Thank you for taking the effort to writing in English, which is the preferred language in this forum.

If you wish to discuss in German, you should use this thread: Talk about SailfishOS in German 2 - Unterhalte dich über SailfishOS auf Deutsch

However, you need to be aware that this is a mixture of many topics and may be hard to follow at times. Also, sticking with English helps more people here, as that is the language most of us are familiar with.