Jolla Phone Batch 1, 2 & 3 payment deadline approaching. Special note for EU VAT ID customers

Announcements
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The deadline to secure your own Jolla Phone is approaching! Batch #1, #2 and #3 please check your emails and follow the instructions to complete your order. By completing your order now, your order is locked and your delivery is confirmed for July - August.

Now is also the perfect opportunity to order cool Jolla Accessories, if you haven’t yet! If you have already completed your Jolla Phone order but missed out on ordering Jolla Accessories, order now and we’ll bundle your orders into one.

You can also defer to August 31 or cancel at any time for a full refund. Fully your call. No questions asked, no hard feelings and always welcome back. :heart:

EU VAT ID CUSTOMERS

All EU VAT ID customers have now also received the email to complete their orders. This took some more time than expected (sorry about that!) but we’re finally there. If you belong to this category and you have not received the email, please double check your spam folder of the same email address you used once placing the order.

Choose your colour, your preferred accessories and complete your order by using your EU VAT ID by the given deadline to lock in your delivery. Check your email for your personal order link and please read the instructions carefully so you won’t forget to use your personal pre-order discount code or apply your EU VAT ID.

Figure: Shopping Cart

EU companies excluding Finland (i.e. orders including EU VAT ID) will be manually processed after final payment has been executed. Please remember to enter EU VAT ID for the final payment. Finalizing will take some time, since we have encountered some challenges in this process. Do not worry, we are on top of this and your VAT invoices will be manually processed. We thank you for your patience in the meantime!

If you fall into this category and you are also interested in Jolla Phone Day1 celebration ticket, remeber to add it into your cart at checkout!

UPDATE ON SHIPPING AREAS

Currently we ship to EU, UK, Norway and Switzerland. If you are planning to ship your order outside of the current shipping area, we see you and recognize this common problem. We would like to fix this problem as well and we are actively seeking solutions. If you fall into this category, we will be contacting you separately. Meanwhile, please refrain from sending us an email about this matter. We thank you for your patience in the meantime!

Kind regards,
The Jolla Team

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What does it mean? That I should pay the amount including the VAT? And that’s the one that will be deducted from my card? Or you’ll simply not deduct anything yet?

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When checkout reports VAT-0% and invoice says reverse charge applied then it should be okeish. We need to manually finalize it. In practice, we refund your local VAT-0% delta which should have been deducted and re-create the VAT invoice. This is the time consuming part of this and finalizing will take some time.

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Thank you, Jolla team. What kind of solution will this be exactly? Will it be something like entering the Middle Eastern market?

Even if not, people in this category generally aimed to use shipping companies such as Forward2me or Germanyshipping — myself included.

Still, thank you very much for not ignoring this issue. =)

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Hello
It’s OK, I did the order succesfully on batch 3 but I completely miss the place to enter my personnal discount.
I already send a message to contact@jolla without answer.
How can I correct my mistake ?
I am surprised it is possible to order a phone whitout entering a personnal discount !
Regards

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@rainemak Do i understand right, that i have to pay full price including VAT and wait “some time” until you refund me money?
My checkout page showing VAT 0% but price including VAT for all countries except shipping to Finland where deducting works as expected. The quick fix to deduct your VAT for payers from all EU countries is trivial so i don’t understand at all…
i did not get any other VAT related email, only the first email from 27.3.26,

my accountant told me strictly, that you should not charge VAT in EU,
i can not include Finland VAT% in our local VAT monthly reverse charge reports to gov, even i can not send corrected report for your VAT rate after you manually fix invoice. it is wrong from the beginning.

also if you invoicing full price including VAT and will be reported as 0% VAT it is not okeish, it is fraud. in fact nobody will force you to correct this invoice and refund money because as i paid = i accepted, some promises on some forum are absolutely irrelevant in this case.

in scenario that i will believe you: refunds and new invoice must be done in some month so we can discard the first wrong invoice otherwise if you refund and correct invoice in next months after i report reverse charge for that wrong invoice it is much more than complication and gov financial department may spot light on me like i telling them, come on i want you to check me deeply and spend a lot of time on checks all my invoices…

“we refund your local VAT-0% delta”

every country may have different VAT rate, that is why you should deduct your local VAT% and not mix it with our VAT%. so you are wrong that you will refund “my” local VAT, you must refund your VAT. that is how reverse charge works. please ask you accountant for right solution.

Don’t take me badly at all, but it sounds like you asking for free loan for “some time”. if so will you get us another few percent discount as compensation for this like you have to pay to bank if you get loan there?

You promised that you will fix all and we should relax and wait and that we not loose delivery slot. Tomorrow is deadline. You only wrote that you will extend deadline until 9.5 for people who got email in last few days or so. What about us VAT payers who waiting month for fixing your checkout page?

Should not you extend deadline also for VAT payers just until you fix your checkout page rather than asking to pay you VAT and let us wait “some time” to refund .. just to be fair?

thank you for clarification

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Yeah, I see no confirmation when they’ll do it, except that it will take time. No date commitment or anything. This needs to be done within the month it’s paid.

So if I paid today, they’d have to fix it within whatever the period for reporting VAT is in your country. Which is I think 25th of the next month in mine.

Can Jolla commit to that?

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yes until 25th in my country too

it is very sad that they let this for last day even this could be already sorted right after we pointed on VAT issues and we reminded to them time to time - they mostly ignored posts without any reply…, fix is very easy as the store correctly deducting VAT for Finland shipping it is very trivial to extend this behavior for other countries,
btw I don’t know how it is in Finland, but in our country I have to pay prices with VAT and then claim VAT from the gov tax department. anyway all cross EU country invoicing must de deducted for sellers VAT, not the buyer VAT. maybe they badly described problem so the coder of store did it the other way around than expected…

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yes until 25th in my country too

We’re the same country, I believe, based on your forum name.

Anyway, not as simple, VAT is a shitshow. You have to apply the VAT of whoever you’re selling to, so if you’re selling to a Czech customer, you have to apply 21% VAT even if you’re Finnish. And if both parts are registered for EU VAT, you have to include no VAT at all and the VAT rate is 0% (reverse charge).

There are some exceptions (like if you sell less than €10,000 worth to the other EU countries, you can keep applying your local VAT but that doesn’t really apply here as simple maths proves they sold more than €10,000 worth of phones), but this is the general gist.

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At the moment, there is nothing more you should do. Check the FAQ about the minimum expected time before you get a reply and the refund from Jolla.

You probably just missed the information given in the e-mail, right below the “discount code”/pre-payment voucher.

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I have no ball in the game but I would not risk anything on that. If Jolla cannot assure to you in written form (e-mail) that things will be handled in time with a clear deadline I would not make the transaction. I think it is quite apparent that Jolla needs a sales specialist, knowing how to handle shopify or whatever effectively, the pitfalls of EU VAT legislation etc.

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No a word from @Jolla or @rainemak that is how this looks like…

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I hope this gets resolved in time.

My impression with accounting in general is that there are usually procedures for when things go wrong. Ways to deal with amounts assigned to the wrong account, invoices that weren’t fully correct, excess taxes paid, etc. I would not be surprised if there is a way to deal with the intra-EU VAT problem at hand.

But, since I have no idea how this works in detail, or in your jurisdiction, I can only hope that you find a solution together with Jolla and/or your accountant.

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also noticed, that total price is fixed for all countries and store just changing amount of included TAX depending on country shipping to, this is very strange behavior and does not reflect term Value ADDed TAX

so if you deducting buyers VAT amount some of VAT payer may get the exact same product cheaper than other buyer from other country, i don’t know finland law, but this is illegal here . eg we can not have double prices for same product one for local and second for germans…

to make it clear:
as you are above 10000 eur yearly you must register to eu-vat or register in each country and then you should set product price on your store without any VAT and in checkout add VAT related to buyers country,
for all VAT payers from EU add 0% and then it is very easy instead of playing with the differences between VAT each country to change base product price…

but if we tolerate this, @rainemak @jolla please clarify deadline for VAT payers, clarify date of corrected invoice and VAT refund

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When selling to consumers, the base price “doesn’t matter” and you have to state the price including VAT. It’s not something you are allowed to add at the last step.

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I’m in batch #1. I can’t apply my code since it “has already been used”. I do remember I used it back in march when the orders should be confirmed. I thought I did all that back then.

What the heck is that now? Do I get a second phone when I complete this?

I am confused to the max.

I have a confirmation mail from march about the phone and how much I saved with the code and so on.

Do I have to pay the full price now without my discount?

What am I supposed to do?

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Why the heck do you will enter your code a second time? There was only a reminder mail for all of us whas has not finish the order yet. Please read the reminder mail again and scan for the word remind.

Thanks

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Well, thanks for clarifying.

The NOW in the sentence “All EU VAT ID customers have NOW also received the email to complete their orders.” made me think there’s something left to do about VAT.

Since I didn’t get that right, apparently, I thank you and apologize for the noise above.

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Did you get any email related to finish order for VAT payer? I did not get anything, only initial email from 27.3 and then reminder about deadline containing same link

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Are you a consumer or a business? For consumers there are enough answer here in the forum. For business you can read the answer in the start post. In the case you are a non-Finnish business there is an “Don’t worry” and “your VAT invoices will be manual processed”. I think this is clear enough at all.