My JP26 does not register with VoLTE with Iliad (Italy). I suspect this is due to missing whitelisting of the device.
What is the current situation about whitelisting of the Jolla Phone (2026) with telephony operators?
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The wiki page VoLTE provider support has a report of the J2 working in Germany with VoLTE, so in principle it’s possible. You could enter there your experience with the J2 in Italy.
This is a different question. The JP26 is a model of its own and needs to be added to whitelists. I think the manufacturer has to take action to communicate to providers that still use whitelists the existence and compatibility of the device. Once we know for sure the device is whitelisted, we can think about different issues.
That’s quite the stack of assumptions you got there. It seems odd that anyone but maaybe the largest manufacturers would be communicating all over the world with relatively minor operators.
ofono log does not show any attempt of VoLTE connection, therefore I guess the config for Iliad is not present. Anybody in the know can confirm if this is the case?
Once I read on the forum, or maybe in a community meeting log, and the answer was that Jolla does not communicate anything to the operators (that it’s not how it works).
The wiki informs that 10ii and 10iii have never worked with VoLTE in Italy with 5 operators, while they work flawlessly elsewhere. For me that’s indication that the problem is not on the side of Jolla.
Your question was “What is the current situation about whitelisting of the Jolla Phone (2026)” and the known answer is that it is whitelisted with SIMon(Germany) and not with Spusu(Germany). We will have a better picture once people like you add their datapoint for their country/operator combination.
EDIT: Deletion of the previous message: I mistakenly replied to the wrong message.
I’m trying to convince the support of Spusu to not apply the whitelist requirement in my case, but I was not successful yet, although I had VoLTE for a few hours.
What you can see in this example, is that different resellers (SIMon, Spusu) of the same carrier (D2/Vodaphone) act different. One has no whitelist requirements at all, and the other one does a strict whitelisting (i.e. nothing older than Xperia 10 IV).
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Anyway, my phone does not even attempt connection, therefore the fault is in the phone itself, most probably missing configuration.
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Given Jolla is selling the phone to the EU, UK, Norway and Switzerland markets, I think its only appropriate for Jolla to do their research to understand which carriers within those markets will fully support their phone, and then communicate their findings to potential customers. If I was to buy a phone that is sold to my country, I would expect my carrier to be supported or at least a disclaimer as to which carriers are supported.
I assume, as mentioned, the phone is missing a specific carrier configuration, which can be what is required to make calls, and especially emergency calls. As I understand it, like in Australia, if your phone lacks the ability to make emergency calls your phone is blocked.
Some Qualcomm devices can have those configurations injected in, but I’m not sure about MediaTek devices.
Edit: this gives a nice description: https://www.reddit.com/r/Android/comments/p6r99j/why_voltevowifi_often_doesnt_work_on_your_android/
It sounds like Jolla may not be a fault with how convoluted the VoLTE situation is, but there should certainly be more clarity on the situation.
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When mine will arrive i’ll let you know with vodafone, althought i’ll probably have 5g coverage…
Keep on dreaming. There are 100s of operators in the EU, counting MVNOs.
So you don’t think Jolla should take any responsibility for selling a device to customers which isn’t supported by their carrier without warning them? I think its very irresponsible.
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Yes. It’s only prudent for a company of twentysome employees to do their research and validation themselves, which for iOS and Android is probably done by the service providers. Along with porting proprietary software to their platform, which otherwise is done by the proprietary software developer for iOS and Android.
And God forbid they charge more for their boutique phone than a generic Chinese manufacturer for their spyphones.
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I fail to see how carriers more or less actively setting up support hurdles is the business of any phone manufacturer. Let alone a 20-employee one. That’s not to say they shouldn’t do anything at all if problems are found - just that being proactive here is a really big ask.
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I can’t imagine carriers are setting up hurdles without making it clear to manufacturers what the hurdles are. I would think manufacturers (I’m talking about the SoC manufacturers, not specifically Jolla) are aware which operators they’re supporting and which they’re not.
Take the Dumber Mini company - they’re a two man band who have been proactive in figuring out which countries and carriers their phone supports, and they’re actively communicating with their customers about any issues that occur.
I just hope Jolla do more in this situation.
Edit: I should probably be clear that my concern is towards the Jolla phone not working on carriers that no longer support 2G/3G and rely on a VoLTE connection for calling. I was assuming that VoLTE was required with Iliad (which is the situation in my country), but if that’s not the situation and is more a nice to have, then I can appreciate Jolla having less of a concern (though still disappointed non-the-less if it was avoidable with good planning).
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Isnt the volte registration more linked to wether the modem (mediatek in this case?) did have the correct configurations? Isnt that more of a discussion between the modem makers and operators?
The modem must have the configurations, then the carrier must accept your registration.
In this case, the first step appears to be missing.
The Xperia 10 V did register correctly BTW, while the Xperia 10 III did not.
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Whitelisting is provided for by VoLTE. It’s stupid, but it’s the reality of things.
Some carriers do carry out their own tests on real devices before allowing them to the whitelist.
It would be great if Jolla could send a free phone to each operator. But apart from the cost, that’s still assuming goodwill from the operators. Assuming uniform distribution of 12,000 J2 in the EU, and with 15% market share of Iliad in Italy (Iliad has reached almost 13 million users in Italy, and is now aiming very high), that means a 240 phones for the Jolla brand in Italy/Iliad. That seems to me too small for any operator to allocate engineering time for the Jolla brand.