Jolla Phone 2026 bricked at the login step

General
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Hello, I am having an issue with my new Jolla Phone: after setting a pin on the first boot, I noticed the day later that the phone get in a endless loading after entering the pincode (which was a 6 numbers).

To note that rebooting it repeat the issue IF the passcode is right. Entering a wrong passcode will result in the message of error, and it’s possible to enter again the code.

I just got my Jolla Phone and I am not sure if I have to write the zendesk support, or ask a refund?

Thanks

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It’s a good idea to contact Jolla over Zendesk. You just need to be very patient :confused:
In parallel, you can try to factory reset your phone via the recovery mode. See Jolla Phone 2026 boot loop - #50 by bardoftruth

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Writing here, yesterday I posted my reply on a similar topic(!).

Thanks I solved!
I managed to access that recovery and the telnet command worked (from a Linux Ubuntu).

Now it works and I sed an alphanumeric passcode.

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Thank you very much for your feedback.

I used this solution yesterday for a similar thread.

The new user will try over the weekend to see if he can get his new Jolla working again. (Factory reset)

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I am having the exact same issue. The phone is stuck after I have tapped in my security code (6 digits). Factory reset through windows - it does not work for me.

Any suggestions - can I do something to fix the issue?

I am a new Jolla user and have no experience with Linux!

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