The reason is that some people received an email for a replacement many days ago and others didn’t.
I hope it helps clear your confusion.
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Was hoping I was unaffected by this, but it seems to be happening to me as well. It’s only just started to ramp up in visibility under bright conditions.
Order #17491
Batch 1.
Serial: JP260112256002143
Color: Orange
Replacement unit is being shipped, got the initial tracking information today. 
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Same! 
[→ 20 characters]
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So it’s October 5th now. @Jolla said on August 17th they’d contact affected customers. First replacement email I saw reported was September 25th. That’s 10 days now of emails apparently going out, and I’ve still received nothing.
Seeing posts like the one above, tracking info and all, I’m genuinely happy for you. I just want the same thing. I ordered April 4th, my phone has the dust issue, and I’ve heard nothing.
10 days to send an email. To a list of customers you already have. Using Zendesk, which is literally built for exactly this. That’s a long time for something that should be routine.
I’m also still waiting on a reply to my email from July 16th. That’s three months now, no answer.
I hate posting this. Every time I do, I feel like I’m the one being unreasonable, when all I’m doing is asking for the thing you said you’d do 49 days ago. I’d much rather be posting tracking info like everyone else.
Can you confirm whether my order is on the replacement list, and when I can expect to be contacted?
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I had a similar issue with my accessories order. Sent an email, no answer. No shipment, then I got an email asking how I like the products I ordered. Which I hadn’t received. 
Then I sent a message through the forum (DM/PM, whatever it’s called). Then got a reply and the order sorted and shipped.
So, instead of tagging Jolla, send a direct message here. For me it took a few days to get a reply, but much better than no email in two months. 
Happening to me too
Order #17753
Batch 1.
Serial: JP260112256001786
If I got a replacement unit, do they will send me another glass screen protector ?
I received an email from Jolla that they started shipping replacement units. The email states that if an original order included a screen protector, one will also be provided free of charge. Besides, they confirmed that a new phone will have a fixed I3C board.
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Thanks for the precision regarding the screen protector. Nice to hear!
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I had a close look to and as expected I can see a lot of dust too.
Order No 17106
Batch 1
Serial: JP 2601112256000974
I received today the replacement phone from Jolla, very fast and good service 
Just made short video on youtube, to compare both phones (first day and current day 
), first I did not notice any big differences, but after closer looking there was major differences in the touchglass and camera area.
Explains why the display cracked on the second day after receiving on the First day release.
Here’s few photos from the new and old unit:
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Can you please specify which one is the old and the new one in the pictures.
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Old one has cracked GGlass screen protector on.
So the phone on the right.
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To me it looks a bit like there is a layer between the glass screen protector and the display on your “old” phone. Did you remove both the applicator film (the one with the pull tab) and the workshop screen protector before applying the glass?
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Just received my replacement phone and protective glass yesterday also. And just fyi, I also got a new inari TOH. I don’t know if it was by mistake or if everybody gets them but it was a nice suprise.
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Also reporting here as there is a lot of dust building up in the front camera after a few weeks of using it.
Order #17829 #5318
Batch 1
S/N JP260112256002287
Got it too but was considering to return it since I already have one. I guess they’re identical?
Didn’t look so closely but I would think so. I’ll keep mine and try some non-slip modifications on one.
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@TomiE @rassewithane out of curiosity, replacements came with inari blue pre applied or extra?
And if not pre applied, what color was the replacement? Was it the same as you ordered?
Did Jolla stop sending emails regarding replacements?
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