Jolla Phone 2026 - batch 1 - Dust building up between front camera and screen glass

Devices
453

Unfortunately, lots of dust inside front camera housing by now.
Received: 29 July
Colour: Orange
Serial number: JP260112256001144
Order number: #18972

454

My phone is affected as well.
Serial: JP260112256001284
Order #4239 #17469

455

Affected with dust inside front camera housing

Colour: Orange

SN: JP260112256002697

Colour: White

SN: JP260112256001605

Order # 5003 #20505 #20507

Recieved: 11.08.26

456

Hi, mine is affected too.

Batch #1

Order #4383

Color: White

Shipped: 23.07.2026

Received: 29.07.2026

458

I have the same issueā€¦
Besides that, I also have the volume button issue as well, but most importantly, my USB port is also brokenā€¦ Canā€™t charge the phone anymore.

(I wish that Jolla at least made an official wireless charging back coverā€¦)

459

Thatā€™s all off-topic.
One topic per topic, please - clue is in the name.

3 Likes
460

My affected phone:

Order: #5026 / #18052. (batch #1)
SN: JP260112256002825.
Color: orange.
Mailed around 2026-08-05.

461

Also affected by the front camera dust

462

My affected phone:
Order: #18501 #4407 (batch #1)
SN: JP260112256000861
Colour: orange
Received: 04.08.2026

463

Does they know who is effected in this or is it ppl there report it here they send to ? Im in batch 1 but not sure if Mine is effected not used it so much yet

464

Where are u finding the sn number

465

The SN is on the box, you can also find it in your jolla account (shop or activated devices).

466

Affected with dust inside front camera housing

Received: During Jolla Phone Day1 launch event
Colour: Orange
Serial number: JP260112256000924
Order number: #18306

467

Settings-Product info.
Itā€™s also on the box in which itā€™s shipped, or in the QR code on the back (without TOH)

468

Oh il see it now Thank you

469

If you are affected, sooner or later you will see the dust accumulating even if you never take it out of your home.
No need to stress over it since you have 2 years of warranty.

470

Iā€™m pretty sure Jolla is aware which units are likely to have the dust issue and will do better safe than sorry. Personally, I just recently received email from Jolla Shop to acknowledge that my batch 1 unit has the issue and will be replaced with a new one.

5 Likes
471

Dust in front camera

Phone received at Jolla Phone Day One event;

Phone received with orange back

Serial number JP260112256001351

Order #17881

472

Am I meant to also email support as well as posting in this thread? Have I missed a Jolla post that explains what to do?

3 Likes
473

No. Youā€™re not meant to email support or even post here. At first, Jolla asked the users affected by this issue to post their device & related shipping info. That way they can investigate the issue and which production batch(es) affected.

They already did that, fixed it, and informed users that those affected, will-at some point- be contacted for replacement. But for some reason, people are still posting here their device & shipment info :confused:

2 Likes