Jolla C2 first time use instructions

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#253

This is something Jolla folk should think about in terms of how they operate now.

When you just downloaded the free version of SFOS, or even if you pay a one-off fee for a Sailfish X license, user expectations of proper and timely support probably aren’t that high (to quote another poster’s view here that Jolla are “just a bunch of well-intentioned Finnish dudes” doing the best they can with limited resources) - in other words don’t complain and just accept that it is what it is.

But now, and initially with the C2, you have customers who have bought a complete product (phone & software) and who pay a regular subscription for the support of their device - so naturally their expectations of proper and timely support are now much higher, and rightly so. If people now pay a subscription but get no better service over the previous situation then why would they bother to continue to pay in the future?

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#254

fr/en

J’ai eu le même type de problème et ouvert également une requête sur le zendesk dont pas de retour pour le moment.
Existe-t-il une combinaison de touche (allumage et volume) permettant d’accéder à un mode de type recovery ou autre ?

I had the same type of problem and also opened a request on the zendesk of which no return for the moment.
Is there a key combination (ignition and volume) to access a recovery mode or something else?

#255

As I said in response to @jojomen I looked there too, but nothing

#256

Beyond any doubt C2 needs a factory reset button in Settings for the future. I do not own a C2 but reading this thread leads me to the conclusion that C2 doesn’t have a factory reset button at the moment.

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#257

Exactly. Not yet, but it will come in the future (next relaease?).

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#258

Seem a bit like a problem I had, except that I could download the update once but the installation failed and broke something. After that the phone announced that there is an update available, but when trying to initiate download, operation just time out with connection error.

#259

I put one in the day after you, still haven’t heard back yet.

#260

Hi Folks, I wonder as I’m reading your writings in this topic. I have the C2 fully charged before switching it on first time. I had no problems with WiFi connection, changed the language to Hungarian, entered the security code, found the needl, inserted the SIM-card and tried to make an ordinary phone-call. Outgoing calls, 4G mobile-data connection are OK, but I do not see or hear anything in case of incoming calls. While the caller hears the ringing tone as usual. There is no entry in calling list as well. If I place back the SIM into my old phone, it operates normally.
Has anybody got the same experience with C2? What could be the reason/how could I fix it?

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#261

Have you tried to switch to 2G or 3G in the Network Settings. Jolla C2 has Problems with 4G calls atm.

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#262

Yes I have a similiar experience in Germany. Now I can use the phone for calling and mobile data just with the 2G option in the settings for mobile internet. 3G and 4G are not working properky, there you can have mobile data and you can just call out, but incoming calls are not possible. Even ringing tones for calling and alarms are not working regulary, just sometimes and I configured and changed different ambiences …

#263

But I must confess that web surfing on 2G is in some way in Germany possible just with Jolla and of course the C2, where on Apple iOS or Google Android with 2G just phine calling is working, I can chat via Telegram or get and respond Mails or even how I mentioned googling or Discord Web are working very fine and so you don’t need 4G and so I can use bow my C2 indeed somehow as a daily driver …

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#264

My C2 also change ambiences as it will. Stange.

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#265

Today I got the answer via zendesk: “the next OS release 5.0.0.28 exists and is being tested. However, it does not fix the issue with the 4G phone calls (whereas 2G and 3G do work). We keep fixing the issues.”
Honestly I should say using my phone on 2G (3G has been out of order in Hungary) is not an option for me…

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#266

I had the same answer, I will see what this version fixes, if mine still acts erratic around WiFi I’m afraid It’ll be heading back to Finland in exchange of my money back…

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#267

I’ve added my thoughts about the C2 in the Forum , here.

#268

unfortunately i encountered some problems after the first start. system installed and updated perfectly, however…aurora store does not work, as well as f-droid. i can’t set up nfc and unlock with the fingerprint and not even restore the phone to factory conditions. can someone help me? Thank u

#269

i am sure, all this problems will be fixed in the next month with new sw versions.
but till there, i am affraid c2 cant be used as a daily driver.

#270

Aurora and f-droid work ok for me, try to restart them, maybe restart app-support? I am not sure C2 has enough h/w for nfc or fingerprint functionality unfortunately ;-(

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#271

You updated to 5.0.0.21?

#272

sure, update done and I tried to restart Aurora, F-droid and app-support too