This is something Jolla folk should think about in terms of how they operate now.
When you just downloaded the free version of SFOS, or even if you pay a one-off fee for a Sailfish X license, user expectations of proper and timely support probably aren’t that high (to quote another poster’s view here that Jolla are “just a bunch of well-intentioned Finnish dudes” doing the best they can with limited resources) - in other words don’t complain and just accept that it is what it is.
But now, and initially with the C2, you have customers who have bought a complete product (phone & software) and who pay a regular subscription for the support of their device - so naturally their expectations of proper and timely support are now much higher, and rightly so. If people now pay a subscription but get no better service over the previous situation then why would they bother to continue to pay in the future?