There is a paper in the box. It says the code is 12345. There are a post from Jolla in this forum.
Please: use even the minimal effort.
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Same here. Got notification today.
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thanks guys. I found the post, my bad. but I couldn’t find the piece of paper in my package…
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We are sorry for the slow process of fixing the returned C2 phones.
The couriers need several days to bring the phones in for repair and back to you - that we cannot affect. If the package arrives from outside the EU, it will go via Finnish Customs and we must pay duties (for reasons that are not fully clear to us). This extra step adds to the shipping time.
Our early instructions did not include Jolla’s phone number, nor did they request to add the tracking ID to your emails. In the lack of those, many early shipments were delayed, causing a rush hour. That continues.
Fixing a phone does not usually take very long: re-installing the OS, testing briefly, making some documents, bookkeeping, repacking and giving the next batch of packages to our logistics partner for shipping.
We are trying to speed up the process with the scarce resources we have. One crucial thing is to agree with the Customs on how to improve the flow of information. We also do our best to reply to your emails and Zendesk tickets if they contain questions that need answers (e.g. I have sent my phone more than two weeks ago but not heard anything about it since then). We will not reply to the STEP #1 and STEP #3 emails if they contain the required information. There is simply no time for polite conversations. Sorry.
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No problem! Take your time! Messages like this are sufficient, at least for me. In this way we know that you (as a company) are not dead. 
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Thank you for this.
May I respectfully suggest that you put it up on the News page on your site. That to me, is the first place that people would go to.
It will save you so much effort here. If it really does make little difference then it’s only cost you 5/6 minutes.
All the best. Thanks for all the effort.
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You shouldn’t need to pay to re-import them.
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No need for excuse. I’m pretty sure we all know about the difficulties. You are doing an excellent job, so far.
It’s the logistics company’s to blame.
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In the good old days it was possible to clear customs for free as a warranty repair/refund (you would be required to provide proof that the proper fees had been paid along with the original transaction if requested later by Customs) or declare the value as 0 because the phone is a brick.
It is a lot harder now with Posti’s automatic system but should still be doable. It was a lot easier with Tulli - an official could release a package for delivery.
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I got my C2 today. Beautiful package and phone. Everything works perfectly. Big thanks for Jollyboys.
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I
How is possible to get one C2?
tks
Perhaps spend a bit more time perusing the forum: https://forum.sailfishos.org/t/want-to-buy-jolla-c2/20781/14
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@rainemak I understand how busy Jolla is but there is nothing I can do. DHL claims I refused the package which I didn’t. They refuse to help me since I’m not the sender. They say the package is going back to Jolla but it’s not moving for more than two weeks now. I’m afraid the package will get or is already lost. I opened a ticket in Zendesk hope Jolla can help.
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Yes, this is best what you can do atm. Send as much Informations as you have to Zendesk. @rainemak is chief engineer at Jolla, i don’t know exactly, but i think Zendesk cases are managed by another person.
I know how disappointing it is, when you wait so long for your device and than DHL is doing some mess.
I am pretty sure, Jolla guys will manage it and you will have your C2 in your hands.
Small Positive side effect: When you got your C2, the most bugs will be already solved via Software Updates (like not working 4G bug). 
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My returned for refund device has been sitting in Posti since the 18th waiting for the Jolla team to unlock it and get it back.
I have raised in Zendesk and only got “we are too busy”. Meanwhile I’m starting to get concerned that Posti will just return the device back to me as there’s a limit of how long they hold items. I hope they help you out…
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i have sent my brick back on 2.11.
till now no device, no state update, nothing
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So did I. I sent it on the 31st of october from Germany and asked today by mail how things are. I sent my mail to Jolla shop not zendesk because my C2 went to Jolla shop. I was worrying as well
This is what they answered:
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I got an update that my repaired device is ready to ship, but until now no tracking number.
So I guess it a bit more of waiting.
Hoped it would be here this week, but I am afraid I am out of luck. 
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So we only need to have patience and don’t worry.
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