It’s shipping with 5.0.
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After setting it up, I got an update notification for version 5.0.0.21, which I executed.
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Yay, i got shipping notification for order #1717
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Did you pay two lots of VAT? Or did Jolla take the VAT off the price you paid to them?
Dear Sales Team,
I hope this message finds you well.
As I can see on your pre-order site, there are currently no more Jolla C2 devices available for pre-order. However, I would like to express my interest in securing a unit. Should anyone who has already pre-ordered decide to cancel or give up their order, I would be eager to take their place and complete the purchase.
Please keep me in mind if any availability arises. I am ready to proceed with the necessary steps as soon as an opportunity becomes available.
Thank you for your attention to this matter, and I look forward to hearing from you.
Best regards,
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@Jolla I received the new device !
I kindly thank you for your prompt re-action on my request (on Friday 25 October 2024 per e-mail) for a fix 
after the unfortunate bug 
detailed in parts at 4 character Security code is partially possible. 
This is some serious after-sale service.- 
This delivery was one of if not the fastest “Jolla” so far ! 
We shouldn’t need to run that fast in general and for the future. We can, however, improve our quality controls
, go steady
and greener
.
This time, the phone was fully charged ! 
…even if the screenshot shows a USB cable attached to the device.
From 0 (first buggy device) to 100 % (this device) ! How about next time we apply a rule of thirds ? Either 33 or 66 %, or anything in-between, should be fine
I took a good read of the included note… 
Please let us also note down : Always build an emergency way-out !
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Received my shipping confirmation a few days ago and my C2 has now arrived in the UK.
Expecting a ticket through my door for a hefty customs charge 
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Wait… You get a new Jolla C2 before Jolla got your broken device back?
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Sorry, i understand you, what did you mean?
Yes, indeed, I sent back the locked device and I received a new one.
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Thank you once again for the after-sale service.
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You might like to follow this advice to expedite delivery:
" Remember to follow Posti.fi tracking until it is handed over probably to ParcelForce and follow tracking on https://www.parcelforce.com/track-trace using existing Posts.fi tracking number. One it reaches local depot (stage 4) you can call 03448004466 to obtain the 17 digit authorisation code to save waiting for letter in post:
https://www.parcelforce.com/help-and-advice/receiving/how-pay-customs-charge"
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So, Jolla sent the new one before they received yours back?
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Probably want some “borked ones” for the Support Days 
#1651, I got a message the phone has been sent. According the Posti tracking it is not arrived to them yet.
I just had this. I set it up first on an xperia x compact and now on an xperia 10 v and here it showed the correct info. Then i deleted it on xc and readded it and now it also shows the correct info
Just the VAT i paid to UK Customs, none to Jolla…
Thank you for your purchase!
Order summary
Jolla C2 protective sleeve × 1 Free
Jolla C2 screen protector × 1 Free
Jolla C2 Community Phone × 1
(-50,00 €)
299,00 €249,00 €
Subtotal 249,00 €
Shipping 18,90 €
Taxes 0,00 €Total 267,90 €
You saved 50,00 €
How long does it take to go from order confirmation to shipping?
Nothing happened this week for me.
But Jolla advertised 299 Euros including VAT, screenshot from the shop page. You have paid Jolla 249 + 50 Euros. So whilst the tax says zero, the shop page says 299 inc VAT. I would have expected Jolla to take the VAT off and reduce the amount you paid when shipping outside the EU, meaning in the UK you pay VAT and just one lot of VAT.
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What you have to pay is definitely customs. Jolla can’t do anything about that. These are the consequences from Brexit