I don’t see it that way - I paid good money for the phone and we users too took a risk in supporting them. And have suffered too with the lacks of apps availability and the bugs in every subsequent OS release. But we have stuck by with them so far, haven’t we?
I perfectly understand if they feel that the number of Jolla 1 phone users have dropped and they don’t want to waste time and money testing new OS releases on it. Atleast fix the bugs. (As a long time supporter and user of Sailfish OS, I’ve personally felt that Jolla never paid adequate attention to software quality, and were more interested - for obvious business reasons - to release new features than prioritise fixing bugs).
(As for them not being profitable, I blame their management - like I said before, we all paid good money for our phone, and at one point they outsold Apple and other phones. And I am sure there are still many people still bitter about the whole Jolla Tablet refund delay fiasco … there’s no way we users need to feel guilty about them not using their earnings properly to run a business properly, even if we do understand their current financial situation.)