Feedback on Jolla C2

Not at the moment but in the end. In near future when all people got their devices, we know it’s 1000 and then we can count the people who report a bug and then we can calculate the error rate.

Received my device today. Plugged in the charger (36% on arrival). It seemed stuck at 42%, so I replugged the charger, and the screen immediately showed 62%. Seems like you have to restart the screen in order to get a re-render of the battery percentage.

All this before having it booted!

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I wish you a good luck!

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Mee too! (20 characters)

For me the Alarm for some reason went silent.
It worked before and I am not aware of changing any settings regarding volume. Ringtone is also on, I checked in settings and via the volume keys, it seems everything is turned on. Still, on alarm a Note with strike through is shown and no noise and no vibration, only the screen is changing. Could be me who did something accidentally wrong without realizing and now I don’t see the right setting, but could also be an issue I guess.
Edit: Seems like some service or something crashed, causing this, Sorry for wasting space which could be used for issues which clearly are more important than such small hiccups…

I think its unlikely that 1,000 devices have been shipped, received and setup by their users at this stage. My understanding was that Jolla were sending them out in batches, so its likely that only there are, perhaps, numbers in the low hundreds having been delivered at this stage.

If you look through the threads, some users have paid their Euro 50 reservation charge but have decided not to (or not yet) take up the option of a C2, and others are leaving their C2s in the box at the moment until a solution to the bricked phones has been found.

I’ve just down a count across the three main threads covering all of this (Feedback on Jolla C2, Jolla First Time use instructions and Jolla C2 Community Phone Deliveries) and found that 31 separate users have posted that their C2 is bricked with the spinning wheel of death.

This is likely to be understated as not all users with this problem will report their issues on this forum - some will contact Jolla directly through Zendesk or via some other method (e.g. email or whatever).

Its also likely that the number of C2 users without these problems is also understated as people with products that are working fine don’t often bother to post about it.

However, its seems clear that the spinning wheel of death bricked phone issue isn’t just a few unlucky isolated occurrences, but bearing in mind the number of C2s that have actually been delivered in the last week or so since they started arriving, a relatively common and serious issue. I have no doubt that there will be some tense conversations going on at Jolla HQ about why things have gone so badly wrong and how the situation can be recovered without a bulk recall/replacement of all of the affected C2s. In particular why the setup process wasn’t tested/QA’d properly - and it clearly wasn’t as this issue wasn’t exactly difficult to uncover.

I really hope Jolla manage to to sort things as the idea of a pre-flashed phone at a reasonable price was a really good one.

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OK, that’s now 34 users as another three (@ryks82 , @hopey and @naokysatoh ) have just posted that they also have the spinning wheel of death.

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I also got a locked phone.
I received the phone today, charged it for a couple of minutes (from 33% up to ?), and went to set up while on power.
I choose my language (Dutch), but it did not set it. I choose a 5 digit password. When I got to the connection part of the setup, I did press the connect button, but it did do nothing. I pressed it maybe 50 times, and it did do nothing. I pressed skip, and completed the setup.
The phone booted, but I couldn’t connect to a network. Wifi wasn’t working, and cellular couldn’t connect to the network.
When I restarted, I got back to the setup again. This time, it did set my language. It couldn’t encrypt my files (the code was already set), so the phone couldn’t continue the set-up.
Rebooting, it asks for the unlock code, but after entering the code, it never unlocks.

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35 users, add me :frowning:
(20 characters)

Another one. The smartphone is blocked without the possibility of connecting it to the Wi-Fi network.

36 users now with bricked phones.

Interesing stats. ~34 bricked devices and only 34 people voted on [Release notes] Tampella 5.0.0.21 for Jolla C2 while managing to upgrade one way or another … definitely missing positive feedback since it should be in the 100’s indeed.

There is no way to get reliable data with polls in middle of long threads, most will miss it, but the 1.8% estimations are surely wrong, more like 5-20% but it’s all just guestimations, only jolla will know the exact number (and it also will be approximate as some c2’s will just join a collection of never unpacked j1/jc/jt on a shelf), but it is definitely not a minor mishap

Fun with swap partition at the C2. This is a screenshot shortly after booting up the device. No other application opened then crest. The system feels laggy because of it swaps without using the RAM.

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The next issue is the device encryption during boot. Sometimes the screen did not respond. So you have to poweroff the device and hope for the next boot.

Well, maybe not everybody who upgrades votes on Jolla’s poll - I never have. And there’s little point counting the users with no problems as they’re fine and need nothing fixing do they?

But if you want to check my counting, these are the users who have reported bricked phones across the three threads mentioned above.

j24
speactra
oliverapps
corho
RXShorty
Nordbourgh2
kraemera
ioanna.papadopoulos
pawel.spoon
minnist
econdebachs
Allstar12345
sviscapi
explit
razcampagne
marcogreggi
ugeuder
NikosAlexandris
mjun
Ahtisilli
eson
adrian.duermueller
Pauly47
WilliePre
temone
ljimonad4iks
archon
Dr.Recor
DenHerder
coldways
AsinineMonkey
ryks82
hopey
naokysatoh
ThijssjihT
robertcata73

Even in the unlikely event that all 1,000 C2 phones have been delivered and, even more unlikely bearing in mind what has happened so far, the setup went fine for the remaining 964 of them, that’s still a total failure rate of nearly 4%!

EDIT: We can now add to the list:

n900
xneo
Ulrik676
Hemuli
jeschwarz
mbrazi_1
francescodb
Ride92
marcoferrigno
kalesaa
josef.macko
sneevus (got further than most with this problem but has no networking and possible corrupt filesystem)
oiliviosu
thahne
david.b
hekkup (situation similar to sneevus but now unusable)
erichiardone
Roggerrooster
Henuka
Aurelienlefo
cartron
calinutzzz
Xavier_OM
epninety
treeman
croqueteer
nerfiaux
emchella
danield
affe_null

which brings the current total of users reporting bricked phones on the above mentioned threads to 66.

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And that’s 1000 coupons, some people bought that with PayPal and can’t buy the device with it, some just haven’t bothered yet, it’s almost guranteed double digits (that is assuming shipping out is done, but no new ‘got my tracking number!’ posts suggests that)

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I am still waiting my tracking number. My order was #1651

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Yeah, the only sane thing to do would be delay that, no point in shipping bricks
Edit: and for more speculation, judgning by the order number not even half has shipped, so assuming a bunch still in transit the number is probably closer to 20% rather than 10

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I had an idea now. If someone has a usb-c to RJ45 adapter one could connect the phone via a LAN-cable to the router. I have one and tested that on the xperia 10V or 10ii and it just worked. Don’t know if the c2 has usb host mode though.