Last month was when the Jolla Phone started, and someone who speaks for Jolla commented they were overwhelmed with support requests Jolla Phone Pre-order campaign has started - #492 by rainemak So it could be your message is buried below hundreds of others and they’ll take some time to discover it. Though 1 month seems too much.
Some forum participants are Jolla staff. I’m not giving names but with those trust level 4 and Finnish names are good candidates Sailfish OS Forum
A next level option would be to call the topic at the IRC meeting with Jolla staff that happens every 2 weeks, next one to occur on the 15th. It’s not meant for individual support requests, but generally the delayed answers from Jolla support since the Jolla Phone pre-order campaign started is a topic of general interest. Community meeting on 15th January 2026