It’s been quite a while since my last visit to the forum.
About two years ago I started using Sailfish X on my Xperia XA2. During that time I rarely visited the forum. I stopped contacting the Jolla team and simply learned how to live with a Sailfish phone.
Now I need some support again.
On 28 June I submitted a request to transfer my Sailfish X licence to another Xperia XA2 because my original device became unusable after the screen backlight failed.
At the moment I’m waiting for the licence transfer, so I would like to ask if anyone knows how long this process usually takes.
Might be easier to just buy new license, 25€ isn’t that steep price.
Edit. They are just so super busy and will probably be for foreseeable future with Jolla phone and all requests towards that. And they haven’t even held summer holidays yet, so I would imagine this to take months.
I literally did that five minutes ago after discovering that, among my pile of development devices, there was still one that, strangely, had not received any updates for a while.
I made the same request to Jolla last month to switch from an XA2 to a 10III, but I didn’t receive a response.
In a spirit of support for Jolla, I didn’t hesitate to renew my license. And while paying for it, I read something I hadn’t noticed before—basically, the license is tied to a specific person and an IMEI number, so theoretically, license transfers aren’t possible.
I hope this helps.
Have a great day
“One Sailfish OS licence is valid on one device and one Jolla account.”
“The licence cannot be transferred from one licence group to another. For instance, an Xperia X licence is not valid for Xperia XA2 devices.”
34 days and not a peep—not even a “kiss my ass.” This isn’t normal.
I wanted to buy AAS for the Xperia 10 III, but it turned out to have a very dead battery. The GSM signal indicator constantly showed 1% (Android was showing it correctly). But I guess I’ve lost interest after seeing all this.
This was posted 5 days ago, so your wait time is by no means unique, or even that long, when you factor in the new product launch and all the emails/tickets that has caused.
jolla has never, at any time, offered license transfers.
they have done it, as a courtesy, for (it seems) everyone who asks…eventually.
they probably still will do it, when they get a chance. while i don’t know for sure, if i had to bet, i would say that this will be around June of 2027.
i would wait until then to send a second email or bump the zendesk issue.
EDIT: they absolutely SHOULD allow transferring licenses, and it would be great if there was self-service for it, but i understand why they don’t do that. for one thing, you could get the license, install AAS, xfer the license, install AAS, etc, for fifty people on one license.
I don’t mean to be pedantic, but you can’t count weekends and holidays in business communication. They will reply, it’ll just take a very (very) long time. You just got very unlucky with the timing of your issue.
Actually, it does make sense in a way. It’s kind of like how Windows sells software licenses. I can understand why they do it this way, because their system doesn’t really have any apps or ads that generate a proper revenue stream. Since there isn’t really another way for them to make money, the licensing model is actually a good idea.
But apparently the old licensing system was terrible. I was surprised when I found out about it. Thankfully, the current licensing system is much better.
