Cannot connect to mobile data on Jolla Phone 2026

General
1

Hello all, I’m not sure if this is a bug or if it is just because of me, but I’m struggling to connect to the internet on my new Jolla Phone and it doesn’t work. It happens ever since I entered my SIM card. My carrier is Vodafone Romania and I have used the following settings:

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Both access point name and connection name were set to just internet when I opened them, and I used the following links to find my actual settings, however they’re all for Android and iOS, and I’m not sure if I entered the settings correctly on Sailfish:

I’m not on prepay, so I assumed I needed internet.vodafone.ro. I’m also on the latest version of Sailfish OS if that helps. Can anyone help me out on this, please?

Edit: I also mention that anything works besides this: Wi-Fi, calls, texts, it’s only mobile data that doesn’t work, and I cannot seem to find a solution.

1 Like
2

If I don’t misread the auto-translation of the website you provided, you need to enter live.vodafone.com (the internet.vodafone.ro seems to be for data-only setups, such as using mobile data for a residential router).

If that doesn’t work, I think you could also try setting the authentication to “PAP or CHAP”, so it auto-selects

3

alright, let me check. thanks for the quick answer!

4

Still not working, neither of these options

5

I just double-checked on the vodafone website and there, they say the APN is supposed to be “live.vodafone.com.com” (note the second “.com”). The username is supposed to be “live” (maybe try entering the same as the APN in case just “live” doesn’t work).

That is assuming you have a “Vodafone Card” and not a “Vodafone Internet Card” (I’m not familiar with the product structure of vodafone.ro ^^)

6

oh, okay, and I also change the username or I’ll leave it to live.vodafone.ro?

7

It says on the first link you provided:

APN: live.vodafone.com.com

User: live

Passwort: (no password needed)

I would try that first. If it does not work, I would fiddle with the authentication methods (PAP/CHAP/none) and also try entering “live.vodafone.com.com” (same as APN) as the User. After that, I’d be out of ideas and would probably ask the Vodafone support for confirmation what the exact APN info for my specitic contract are supposed to be because their documentation is confusing. :smiley:

8

Okay. Well, thank you for your help. I’ll check it further and I’ll go to them. Hope they won’t turn me around and tell me it’s an unsupported OS or some stuff like that :smiley:

9

It’s very unlikely that they will turn you away. The automatic APN settings do not properly work for many phones. I don’t even know if there is a proper auto-discovery mechanism baked into the system or if it all relies on databases built into the phones/operating systems (which would explain why the defaults can be so wrong or deprecated on many phones). Providing the right APN settings to customers is probably something that the support hotlines of every mobile phone provider on the planet do a lot everyday.

1 Like
10

Oh, I see. So it’s something more universal. Thank you so much for your help!

11

Alright, seems like we were both wrong, lol. I checked their first link again. The settings are the following:

  • APN: live.vodafone**.com** (with just one .com)

  • User: live

  • Password: blank

The username was wrong on my end too (I just typed the APN name in full lol).

Now it’s all working. Thank you so much for your help! Much appreciated!

4 Likes
12

Cannot edit my solution, so I’ll write another reply here. For any fellow Romanian stumbling across this, I just contacted the support and the automated robot sent me this link:

Looks more complete, and I entered the settings from there (I selected PAP or CHAP on authentication), and it worked.

I am still having issues with the mobile data tho. Native apps work just fine, so do the following 3 Android apps: Facebook Messenger, WhatsApp and Signal (not Whisperfish, I am using the Android app for now).

I am not sure whether the issue is with my carrier or with Jolla. I put my SIM card back into the older phone, and it works just fine with any app that I have there. However, Monday and Friday I somehow managed to get the mobile data working in all the apps.

I’m not sure either if my issue is because of the APN settings, because of this bug, or if it’s something else that’s worthy of another thread in this forum somewhere.

If anyone has any suggestion about this, let me know.

I love this phone. It’s better than my previous one in pretty much every respect - both the hardware and the software (the fact that it doesn’t run Android apart from a container for example), and I’ve spent a lot of time configuring it, installing the apps/alternatives on it that I had on the previous phone. I do hope I’ll get it done somehow.

1 Like
13

Not sure if I should post this as a reply here or open a separate thread, and sorry if this is spammy, but the problem still persists. This time around, with the Android apps only (as I said in the previous reply) - except with all those 3 that I’ve mentioned (namely Signal, WhatsApp and Facebook Messenger).

So I went to a Vodafone store nearby, they gave me another SIM card. I set it up, and after a brief moment I set up the APN once again (side question: when I enabled the SIM in the settings, the name of the network and the APN fields were filed with internet by default. Is that what’s supposed to happen, or should the settings be pulled automatically from the carrier? I don’t know…).

After I filled all the APN fields I restarted the phone and for a brief moment I had internet access anywhere. Then, after a while, it stopped working once again.

Is there anything else I can do about this issue?

And again, sorry if I posted this update in the wrong place. I’ll do a separate thread anywhere if needed.

1 Like
14

Seems a lot like the problem I’m having, but I’m on the Dutch Simyo provider on the KPN network. Until yesterday I had some mobile network (my home IP address, IPv4, was “unreachable”, but some other things did work, perhaps IPv6 only) but as of today I just don’t even get a mobile data connection. Power cycle doesn’t help. Selecting 2G, 4G or 5G doesn’t help. I didn’t change the APN, but it seems to be correct anyway.

Unfortunately, that’s all I know.

2 Likes
15

At least with my operator the phone gets settings automatically.

1 Like
16

Since you mentioned Vodafone, the settings should come automatically.

In Germany it would be

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17

They sadly didn’t for me. Is it probably region-specific? I don’t know. These settings are definitely different for me

Edit: I wonder if this might be the problem with the Android apps that are not connecting? I cannot access the network settings of AAS (the settings app crashes all the time when I’m trying to access them) so I cannot tell.

18

When starting up my JP26, I faced the same problem: WLAN adapter not found and no mobile connection, SIM card service not selectable

For me restarting the phone resolved it. It picked up the WLAN adapter and also automatically connected correctly to the mobile provider (Deutsche Telekom in my case)

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19

I got mobile data back, using the CLI, so you need developer mode enabled.

Disable WLAN (otherwise that connection is used), use the USB connection, then run as root:

$ dbus-send --system --print-reply --dest=org.ofono \
   /ril_0/context1 org.ofono.ConnectionContext.SetProperty \
   string:Active variant:boolean:true

This apparently force-enables the first context, the internet access context (found via dbus-send --system --print-reply --dest=org.ofono /ril_0 org.ofono.ConnectionManager.GetContexts)
edit: if you get “operation failed”, try resetting the mobile network system using Settings → Utilities.

And immediately after that I got internet!

BUT again IPv6 only!

$ dbus-send --system --print-reply --dest=org.ofono \
   /ril_0/context1 org.ofono.ConnectionContext.GetProperties
method return time=1787406455.057969 sender=:1.10280 -> destination=:1.10383 serial=635 reply_serial=2
   array [
      dict entry(
         string "Name"
         variant             string "KPN Mobiel Internet"
      )
      dict entry(
         string "Active"
         variant             boolean true
      )
      dict entry(
         string "Type"
         variant             string "internet"
      )
      dict entry(
         string "Protocol"
         variant             string "dual"
      )
      dict entry(
         string "AccessPointName"
         variant             string "internet"
      )
      dict entry(
         string "Username"
         variant             string ""
      )
      dict entry(
         string "Password"
         variant             string ""
      )
      dict entry(
         string "AuthenticationMethod"
         variant             string "none"
      )
      dict entry(
         string "Settings"
         variant             array [
               dict entry(
                  string "Interface"
                  variant                      string "ccmni3"
               )
               dict entry(
                  string "Method"
                  variant                      string "static"
               )
            ]
      )
      dict entry(
         string "IPv6.Settings"
         variant             array [
               dict entry(
                  string "Interface"
                  variant                      string "ccmni3"
               )
               dict entry(
                  string "Address"
                  variant                      string "2a02:a420:22c2:204a:1dd1:2ae1:dd8f:2189"
               )
               dict entry(
                  string "PrefixLength"
                  variant                      byte 64
               )
               dict entry(
                  string "Gateway"
                  variant                      string "::"
               )
               dict entry(
                  string "DomainNameServers"
                  variant                      array [
                        string "2A02:A47F:E000:0000:0000:0000:0000:0053"
                        string "2A02:A47F:E000:0000:0000:0000:0000:0054"
                     ]
               )
            ]
      )
   ]

And so pinging my home address doesn’t work:

$ ping 86.83.xxx.xxx
PING 86.83.xxx.xx (86.83.xxx.xxx): 56 data bytes
ping: sendto: Network is unreachable

Then I switched the mobile data settings in the regular UI to “IP” (instead of DUAL), reconnected, and now all works, including VPN.

$ ping 86.83.xxx.xxx
PING 86.83.xxx.xxx (86.83.xxx.xxx): 56 data bytes
64 bytes from 86.83.xxx.xxx: seq=0 ttl=57 time=32.532 ms
64 bytes from 86.83.xxx.xxx: seq=1 ttl=57 time=27.353 ms

This is a CLAT / connman problem?

Strangely, it at least survives flight mode, and switching WLAN on and off again. Haven’t powercycled yet.

Also, I never had this problem on my XA2, but that one is still on Sailfish OS 5.0.0.77.

Edit: I’ve created a new bug for clarity, even if it is a duplicate of this one, but with more details I found: No mobile data / No IPv4/CLAT on JollaPhone 2026

20

I’m on vodafone romania, everything works and in the city I have even 5g.

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