REPRODUCIBILITY: Always, after a day / days of normal usage
OS VERSION: 5.0.0.72
HARDWARE: C2
UI LANGUAGE: English
REGRESSION:
DESCRIPTION:
Out of nowhere, but after normal usage of C2 the default camera app just shows black / no image from lens. I have not found any pattern of this behavior nor any previous activities that could cause this issue.
Info: The app starts normally but just shows black screen with all other settings on screen.
The only thing I could find out to solve the issue is to restart the whole device.
I will take screenshot of this next time it happens
PRECONDITIONS:
I have not found any preconition.
STEPS TO REPRODUCE:
Opening camera app, no picture from lens
Restarting device solves problem
EXPECTED RESULT:
When opening app the image from lens should be shown on screen.
ACTUAL RESULT:
MODIFICATIONS:
Patchmanager, AAS, Chum and practically everything tweaked
ADDITIONAL INFORMATION:
I can’t find any logs providing good information about this.
I have the same problem. Sometimes the @filip.k advice helps. Sometimes I need to restart the phone even multiple times to solve the issue. I collected logs, but could not see any suspicious messages. Though I am not an expert in analyzing the logs. Normally front camera works but back camera fails. Sometimes the camera fails when using specific Android app like S-pankki.
Actually by taking multiple screenshots now both cameras are working. Have to test that as a workaround.
EDIT: For me that seems to be a hardware issue. Front camera works quite often, but back camera brakes easily. Yesterday accidentally when taking a screenshot the camera started to operate. When exploring more even pressing the phone side above volume up button makes a me understand there is some problem inside the phone. Now I am waiting my Jolla C2 so maybe I can live with that “feature”. In other circumstances I would contact Jolla support
