[C2] Ofono crashes badly, continuously, dumps core

Bug Reports
,
#1

REPRODUCIBILITY: 50% (sometimes)
OSVERSION: 5.0.0.21
HARDWARE: Reeder S19 Max Pro S - s19mps - s19mps - 1.0.0.15 - aarch64
UI LANGUAGE: English (UK) (user: en_GB, os: en_GB.utf8)
REGRESSION: not specified

DESCRIPTION:

Ofono daemon crashes after trying to start up.

This was a fresh boot after having inserted a SIM for the first time. Sim-less boots before that have always gone fine.

The problem appears to be related to the fact that the second SIM Slot is “disabled”.

PRECONDITIONS:

Possibly having Sim Slot 2 disabled before rebooting/while booting makes the issue appear

Have an SMS in the Messaging app which is either in “Could not send”/failed, or “Sending state”

STEPS TO REPRODUCE:

1. Insert SIM in Slot 1
2. Disable SIM Slot 2
3. Reboot

EXPECTED RESULTS:

Boot up succeeding cleanly, ofono and related serviices working.

ACTUAL RESULTS:

First thing to notice is that Lipstick, after unlocking, first presents the SIM PIN dialogue.

PIN entry succeeds, but then Lipstick presents the Notification popup

 The name org.ofono was not provided by any .service files

Also, due to ofono not being available, any options re. Mobile Networking are not available in Settings/Top Menu.

Going into console. one can systemctl status ofono and see it failed. systemctl restart ofono results in it booting up, logging some messages that appear like it’s successful, and eventually crashing again. (See the logs I’ll upload below.).

Now, going into Flight Mode, and then systemctl restart ofono makes the service come up successfully, and stable. But as soon as Flight Mode is disabled again, it crashes again.

Now, enabling the disabled SIM Slot 2, and systemctl restart ofono does not succeed.

Going into Flight mode again, restart ofono again (this time SIM Slots enabled), and then going out of Flight mode seems to bring up ofono successfully and stable.

MODIFICATIONS:

  • Patchmanager: yes
  • OpenRepos: yes
  • Chum: yes
  • Other: yes:

I have my patch ‘Custom SIM Names’ enabled.
Repeating any tests/observations with it disabled does not change any results.

Also, I have systemctl --user mask-ed aml.service.

ADDITIONAL INFORMATION:

Device Owner User: nemo
Home Encryption: enabled

the initial version of this bug report was created using Bugger 0.9.10+git7
[Release notes] Tampella 5.0.0.29 for Jolla C2
#2

Taking the very clever method of @teleshoes (thanks!) , here’s a script around a base64-encded xz-compressed tar file of logs:

#!/bin/sh
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WVo=
"
echo "$B64" | base64 -d > 20999_ofono.crash.logs.tar.xz
xz -d 20999_ofono.crash.logs.tar.xz
tar -xf 20999_ofono.crash.logs.tar

The first log file, ofono.crash.log is the full (?) journal dump relatively immediately after booting, noticing the failure and going to terminal to see what’s going on.
It includes kernel messages, and shows the coredump.

The other log files, ofono.crash.log{2…4} are outputs of journalctl -a | grep fono or journalctl -a -u ofono after trying various things.

2 Likes
#3

I tried this with two Jolla C2’s (with not quite 5.0.0.21 in them though) and I was unable to reproduce the problem. I also had a look at Custom SIM Names patch and it shouldn’t indeed cause ofono to malfunction…

You have nemo as the username - that’s quite a feat still! There are some issues we know it causes (some testing devices were flashed back in the nemo days and never flashed since) so I’m suspecting it just might has something to do with this.

There’s not a lot in the ofono logs, just that it restarted… You could enable ofono debug logs and inspect that. Note: It contains personal information about your SIM card, so don’t just post the tarball here!

If you find anything intresting, you can post snippets of it here, or send it to us privately.

1 Like
#4

Well… :slight_smile:

How I did that is roughly documented here. So it’s not a flash-in-ancient-times-and then-update
scenario, it’s all manual mangling.
Obviously, with the C2 that’s not possible otherwise.

I guess I could reverse it too if it really makes a difference, but like to be quite subborn in my abhorrence of the default user name.

Thanks for looking - I think so too, but something about it shows up in the logs so I wanted to be transparent about it.

Anyway, my C2 device is in the process of downloading something secret, so I won’t reboot ATM. But I’ll report back after that is done.

#5

Can the SIM card itself play a role in this?

the one I’m using is a bit weird.

It’s new, (bought two or three days ago), and it’s from Austrian Budget provider/MVNO “S-Budget Mobile”.

Now what’s weird about it is that they claim to use T-Mobile’s network (called Magenta here), so MCC 232 (Austria) and MNC 03 (T-Mobile).

BUT.

The APN/MMC/SMS configuration that was applied to the Settings app is that of tele.ring (MNC 07).

Actually precisely the settings given in mobile-broadband-provider-info/mobile-broadband-provider-info/serviceproviders.xml at 4a1617295360c10331e748e3a9f42311fbe3325c · sailfishos/mobile-broadband-provider-info · GitHub

Also, if you use their website https://www.s-budget-mobile.at/, while the text makes it clear in many places that the network is T-Mobile/Magenta, the website itself makes a lot of connections to telet.ring named services.

#6

I have added something to the bug report I forgot about: I have a masked aml.service via

nemo@PGJollaC2$ systemctl --user mask aml.service

Could that cause failure?

#7

Affected phone was left over night, ofono service seemed fine, but related options in the UI (statusbar icon, Topmenu icon, Settings section about SIM/mobile network) were not available.

Restarted ofono a couple of times again.
Now at the moment it’s running, but only recognizes one SIM slot (acts as if it were a single-SIM device).

#8

Aha! Solved it!

Tl;DR: it seems it was an unsent SMS sticking around in /var/lib/ofono

Background: That SIM is a prepaid one.

After buying it, you have to

  1. Register it/verify yourself on some website (legal requirement)
  2. Top up the prepaid amount (starts with 0)
  3. Select a data/voice plan (switching away from the default plan). Which can among other options can be done by sending SMS to some internal short number.

While 1. and/or 2. has not been done, one can receive SMS from the provider, and do some things like dial *#101# to check the prepaid balance.

Just for kicks I tried sending the “Select plan” SMS twice, and some to another phone number of mine.
These messages were either in “Failed”, or in “Sending” state when I rebooted, and this is the pointthe Ofono crashes began.

After I did the below and rebooted, ofono crashes are gone,
Not sure which one of the files was the reason, but it seems fixed now.
Probably it’s the tx_queue thing, and the other ones wouldn’t have been necessary, too late to check now.

root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx/tx_queue # ls
0-14-7107xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
1-14-3F38xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2-14-1B0Dxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx/tx_queue # rm -rf *

root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx # ls -la
total 40
drwx------    4 radio    radio         4096 Nov 12 21:21 .
drwx------    4 radio    radio         4096 Nov 12 21:18 ..
-rw-------    1 radio    radio           32 Nov 12 21:21 cbs
-rw-------    1 radio    radio          497 Nov 12 21:16 gprs
-rw-------    1 radio    radio            0 Nov 12 15:28 ims
-rw-------    1 radio    radio           21 Nov 12 15:28 netreg
-rw-------    1 radio    radio           55 Nov 12 21:16 radiosetting
-rw-------    1 radio    radio           72 Nov 12 21:16 sms
drwx------    6 radio    radio         4096 Nov 11 18:16 sms_assembly
drwx------    2 radio    radio         4096 Nov 12 21:29 tx_queue
-rw-------    1 radio    radio           24 Nov 12 21:16 voicecall

root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx # find sms_assembly/
sms_assembly/
sms_assembly/14D0xxxxxxxxxxxxxxxxxxxxxxxxxx-225-2
sms_assembly/14D0xxxxxxxxxxxxxxxxxxxxxxxxxx-225-2/002
sms_assembly/0ED0xxxxxxxxxxxxxxxxxxxx-197-2
sms_assembly/0ED0xxxxxxxxxxxxxxxxxxxx-197-2/002
sms_assembly/0ED0xxxxxxxxxxxxxxxxxxxx-62-2
sms_assembly/0ED0xxxxxxxxxxxxxxxxxxxx-62-2/002
sms_assembly/14D0xxxxxxxxxxxxxxxxxxxxxxxxxx-29-2
sms_assembly/14D0xxxxxxxxxxxxxxxxxxxxxxxxxx-29-2/002
root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx # rm -r sms_assembly/* -f

root@PGJollaC2:/var/lib/ofono # cd 2320xxxxxxxxxxxxxxx-3/
root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx-3 # ls
version
root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx-3 # cat version
root@PGJollaC2:/var/lib/ofono/2320xxxxxxxxxxxxxxx-3 # cd ..



root@PGJollaC2:/home/.system # cd var/lib/connman
root@PGJollaC2:/home/.system/var/lib/connman # ls
cellular_2320xxxxxxxxxxxxxxx_context1  iptables
global_proxy                       settings
root@PGJollaC2:/home/.system/var/lib/connman # ls -la
total 24
drwx------    5 root     root          4096 Nov 11 15:29 .
drwxr-xr-x    6 root     root          4096 Oct 19 19:32 ..
drwx------    2 root     root          4096 Nov 11 15:31 cellular_2320xxxxxxxxxxxxxxx_context1
drwx------    2 root     root          4096 Nov 12 21:23 global_proxy
drwx------    2 root     root          4096 Nov 12 21:23 iptables
-rw-------    1 root     root           165 Oct 30 21:35 settings
root@PGJollaC2:/home/.system/var/lib/connman # cd cellular_2320xxxxxxxxxxxxxxx_context1/
root@PGJollaC2:/home/.system/var/lib/connman/cellular_2320xxxxxxxxxxxxxxx_context1 # ls -la
total 12
drwx------    2 root     root          4096 Nov 11 15:31 .
drwx------    5 root     root          4096 Nov 11 15:29 ..
-rw-------    1 root     root           176 Nov 11 15:31 settings
root@PGJollaC2:/home/.system/var/lib/connman/cellular_2320xxxxxxxxxxxxxxx_context1 # cat settings
[cellular_2320xxxxxxxxxxxxxxx_context1]
Name=S-BUDGET MOBILE
Favorite=false
AutoConnect=false
Modified=1970-01-01T01:00:00Z
IPv4.method=dhcp
IPv6.method=auto
IPv6.privacy=disabled


root@PGJollaC2:/home/.system/var/lib/connman/cellular_2320xxxxxxxxxxxxxxx_context1 # rm settings
rm: remove 'settings'? y
root@PGJollaC2:/home/.system/var/lib/connman/cellular_2320xxxxxxxxxxxxxxx_context1 # cd ..
root@PGJollaC2:/home/.system/var/lib/connman # rmdir cellular_2320xxxxxxxxxxxxxxx_context1/
``
2 Likes
#9

Unticked the solution checkbox because it appeared again.

It can be triggerered by having “undeliverable” or “sending” SMS

2 Likes
#10

Thanks a lot! I can confirm your workaround!

EDIT: My symptoms.

I did try to erase that SMS in the app itself but that doesn’t help!

So command line it is. First I had to found the newest stuck SMS:

[root@JollaC2 ofono]# ls -l  /var/lib/ofono/
total 16
drwx------    5 radio    radio         4096 Nov 14 23:20 293400130011175
drwx------    2 radio    radio         4096 Oct 25 19:26 293400130011175-3
-rw-------    1 radio    radio           44 Oct 25 19:26 iccidmap
-rw-------    1 radio    radio           74 Nov 14 23:56 ril

Which in this case is the top one (293400130011175).

Then I checked tx_queue there to find the time matching directory:

[root@JollaC2 defaultuser]# ls -l /var/lib/ofono/293400130011175/tx_queue/
total 12
drwx------    2 radio    radio         4096 Nov 14 21:13 0-15-45359AAF2A52008B7F7A3C77CEAB0A73C00FB656
drwx------    2 radio    radio         4096 Oct 26 10:38 1-15-71888CFFEE597088133136EDCBF2B6DB5348E4AB
drwx------    2 radio    radio         4096 Nov  6 20:51 8-15-A316E043AEDA156142CE08BCADC58E54717570D6

Which in this case is also the top one (0-15-45359AAF2A52008B7F7A3C77CEAB0A73C00FB656).

I double checked it’s content with ls and cat

[root@JollaC2 defaultuser]# ls -l /var/lib/ofono/293400130011175/tx_queue/0-15-45359AAF2A52008B7F7A3C77CEAB0A73C00FB656/
total 4
-rw-------    1 radio    radio           54 Nov 14 21:13 003
[root@JollaC2 defaultuser]# cat /var/lib/ofono/293400130011175/tx_queue/0-15-45359AAF2A52008B7F7A3C77CEAB0A73C00FB656/003 
4q
  ��61�e�& pozdrav,

And finaly remove that file (in this case 003):

[root@JollaC2 defaultuser]# rm /var/lib/ofono/293400130011175/tx_queue/0-15-45359AAF2A52008B7F7A3C77CEAB0A73C00FB656/003

And finally reboot. C2 works as before!