[C2] No cellular network - ofonod crashes

Bug Reports
#1

REPRODUCIBILITY: Hard to reproduce, seems it is working again
OS VERSION: 5.0.0.29
HARDWARE: Jolla C2
UI LANGUAGE: French
REGRESSION: Yes

DESCRIPTION:

Network refuses to show up. Sim configuration does not show any. After investigation, ofonod died. Restarting it has no effect.

PRECONDITIONS:

Not sure of anything relevant.

STEPS TO REPRODUCE:

  1. Boot the phone
  2. Unlock the sim (if sim is locked, no issue)
  3. ofono restart several times, then no longer starts.

EXPECTED RESULT:

Mobile connectivity ok

ACTUAL RESULT:

No mobile connectivity

MODIFICATIONS:

Nothing relevant.

ADDITIONAL INFORMATION:

Backtrace of ofono -n :slight_smile:

ofonod[27230]: oFono version 1.29
ofonod[27230]: Initializing AML plugin.
ofonod[27230]: Reading of /etc/ofono/phonesim.conf failed: No such file or directory
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.config.IRadioConfig/default
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.modem.IRadioModem/slot2
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.data.IRadioData/slot2
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.messaging.IRadioMessaging/slot2
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.network.IRadioNetwork/slot2
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.sim.IRadioSim/slot2
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.voice.IRadioVoice/slot2
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.modem.IRadioModem/slot1
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.data.IRadioData/slot1
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.messaging.IRadioMessaging/slot1
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.network.IRadioNetwork/slot1
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.sim.IRadioSim/slot1
ofonod[27230]: [gbinder-radio] Connected to android.hardware.radio.voice.IRadioVoice/slot1
ofonod[27230]: getPreferredNetworkTypeBitmap error 1
ofonod[27230]: getPreferredNetworkTypeBitmap error 1
ofonod[27230]: SIM card OK
ofonod[27230]: Requested file structure differs from SIM: 6fb7
ofonod[27230]: SMS History Probe for modem: 0x27993bc0
ofonod[27230]: Registered interface org.ofono.NetworkTime, path /ril_0
ofonod[27230]: nw selection is already auto
ofonod[27230]: smsc query error GENERIC_FAILURE
ofonod[27230]: Requested file structure differs from SIM: 6fb7
ofonod[27230]: data reg changed 2 → 0 (unregistered), attached 0
ofonod[27230]: export_entries_one_storage_cb with ME failed
ofonod[27230]: data reg changed 0 → 2 (searching), attached 0
free(): invalid next size (fast)
ofonod[27230]: Aborting (signal 6) [ofonod]
ofonod[27230]: ++++++++ backtrace ++++++++
ofonod[27230]: +++++++++++++++++++++++++++

Running it once, as root, with debug enabled, and it is now working again… Hard to tell what changed.

1 Like
#2

Did you check if this workaround helps?

#3

Indeed it helped a lot, although it was not sufficient. The problem can occur if the folder is empty, but the following steps :

  • remove everything in that folder
  • clean up in the messages app any message that is marked for retry
  • restart ofono service
  • restart phone

did actually put the phone in a usable again state.

My guess is that there is a race condition in ofono (which explains why running it with debug logs could help). Questions for the dev : if it happens again, what kind of trace would be interesting ? Or a core dump ?

1 Like
#4

In what way insufficient?

It would be nice if you would report more info in the original bug report since this is a duplicate. And close this one.

#5

I had this problem twice since the upgrade on SFOS 5.0.0.29 with a german SIM and german UX and no workaround helped … Even the pulling out the sim and push it back brought no success and after hours and switching the fly mode ob and off it appeared suddenly back …

#6

Insufficient because that was part of the solution (not doing it would not solve anything), but i had to also delete any message marked pending in messages app, restart ofono, and finally reboot the whole phone, to get it into usable state again.

#7

So you didn’t restart ofono as written there? It should be enough!

#8

Did you had ofono in failed state? Otherwise it was not the same bug.

1 Like
#9

Not sure if i make myself clear, sorry :slight_smile:

I did a lot of trial, and is not sure about what finally get it to go back to the working state.

But the final sequence was:

  • boot the phone → ofono crashes
  • clean up the /var/lib/ofono/xxx/tx_queue folder
  • clean up any pending sms in the messages app
  • start ofono service
  • reboot the phone

The third step was very important in my case, i’ve tried without doing it and it failed.

1 Like
#10

Yes it was in status failed … I attach a screenshot from the last time I had it

720×1600 222 KB

#11

Interesting. So you had a failed SMS before? And after?

#12

Yes.

Actually, i had a phone in a very pretty bad condition, where even devel-su would raise a Bus error. My wild guess is that dbus server has been oom-killed for some reason, or crashed, but i could not investigate more as nothing was responding correctly. It indeed all started with me trying to send an sms, which did not get delivered.

I had to hard reboot the phone, and that’s when the ofono problems came into play.

I need to raise a bug report for the former crash, but since this is my daily driver, bringing it back to an usable state was of higher priority on my list. And i honestly have no idea on how to reproduce the dbus crash. OTOH, the ofono crash seems pretty reproducible.

#13

Auch, that sucks. I hope it’ll not repeat. Or a proper bugfix is found quick if it will.

Yeah, it’s seems so for many of us.

#14

I deleted the SMS queue and how I mentioned in the former post, I tried to reboot 2 times and than plugging and unplugging the sim card, fly mode on / off and the issue remained and suddenly after a time after fly mode on / off the sim card was active again and since than it works …

1 Like
#15

Just a small comment about the steps provided: you should first stop ofono service, only then clear the tx_queue folder contents, then start ofono again.

Reboot should not be necessary, but doesn’t hurt either.

2 Likes
#16

I will give it a try in this way next time it happens. Honestly I did not stop the daemon, just deleted the queue and made a systemctl restart ofono … But I hope that workaround will be not the only solution in the future :wink: …

1 Like
#17

Thanks for warning! Instructions for workaround updated.

2 Likes