After Tampella 5.1 setting up General Mail failed on 10 III and now also on Jolla 2

Bug Reports
1

REPRODUCIBILITY:
OS VERSION:
HARDWARE:
UI LANGUAGE:
REGRESSION:

DESCRIPTION:

Authentification fails when setting up General MailPlease describe what is not working →

PRECONDITIONS:

<After the pre-latest Tampella update I wanted to install my Soverin account with the SMTP/IMAP protocol as I have done for years. – Give some context information, e.g. “an email account is needed” →

STEPS TO REPRODUCE:

General mail did not work on Jolla 2 either. I contacted Soverin, got a special key, but to no result. Soverin is a privacy safe mail service.-- Please provide as much information as you have to reproduce the behavior →

EXPECTED RESULT:

ACTUAL RESULT:

MODIFICATIONS:

ADDITIONAL INFORMATION:

2

This is a known issue currently, and if I understood correctly, it has something to do with the MFA/App Password failing and the email not falling back to basic authentication (or something like that, I’m not a developer, so information may or may not be completely accurate :smiley:). Here’s another thread about it and @Keto mentioned, that a fix would land on 5.2.

2 Likes
3

seems to be fixed for 5.2.0.15 - Jolla Phone only currently, at least my yahoo mail works now

4

We’re waiting @Kea to confirm and close the bug.

1 Like
5

Same issue continues after 5.2.0.15 at Jolla Phone 2026. I can’t add any mail accounts.

1 Like