Update on Jolla C2 Dead-on-Arrival and 1st bootup issues

Announcements
#1

There has been reported cases that a C2 device is received with an empty (or almost empty) battery which may cause device to go to an un-bootable state. Also, there has been cases where the touch screen is not functioning.

Thus, we have now paused all new C2 shipments and are looking to make a new SW release which we will reflash to the remaining units waiting to be shipped.

Meanwhile, we thank you all for your patience and help to overcome these unexpected hurdles. For those who have faced such issues, we apologize for the inconvenience, and please be assured that we’re doing our utmost best to help you thru our usual channels like Zendesk and also extra measures like C2 support days being organised.

In the process we will be opening the gift boxes, checking battery charge level, reflashing, verifying touch screen function and re-sealing the boxes here at the Tampere office.

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#3
#4

Thanks for “official” recap and plan about rectification!

2 Likes
#5

Will users be able to re-flash and consequently salvage the devices themselves?
Or do you rule out that option, i.e. is it a must to send broken device to Jolla for flashing?

If users will be able to re-flash themselves than I’d rather go that route, even if it means to wait for an official image and a tool for the flashing to be made available, instead of sending the device in.

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#6

Thank you for this message. These troubles with Jolla C2 must have been a disappointment for the Jolla team too.

9 Likes
#7

I am sorry for the people spending hours on checking the devices now. Thanks a lot for your service.

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#8

Dear Friends @Jolla - Its indeed very disappointing, when you planed a Project for so long time, made a lot of Input on Time, Work, Money etc. in this Project - and it fails on the Start-Track.
I understand it full and wish you (and us all) a fast Problem solving. If we can somehow support you - or help you - let us know.

14 Likes
#9

Thank you for an official message here. It was very much needed.
There is much frustration with C2 users with a dead device. Of course it sucks getting a phone we were so much looking forward to arriving not working. But further frustration is unnecessary in my opinion. You asked whether we would like a stable phone or fast delivery, and we answered fast delivery. That comes with risks for both parties. At the same time, some expect to get good customer support in a community forum instead of the official support channels. It works for some companies, but Jolla is not the size that should also support in the unofficial ways, I think.
So thank you for listening to us, giving us the chance to enjoy the new phone at an early time, and solving this problem in a way that will be best for most users, probably. And thank you for this message.

12 Likes
#10

Any news about when the shipping of devices will continue?

1 Like
#11

I second this, there needs to be a at home flashing option, I shouldn’t have to send the device back, pay the extortionate money it costs to send it to Finland then have to wait probably weeks for the shopping and import costs to be reimbursed, it’s going to end up costing £60-£70 for me to return and receive a fixed unit

5 Likes
#12

I agree. Swisspost isn’t cheap.

I’m concerned with getting charged Swiss import tax again…

Let’s hope it’s all worth it in the end.

1 Like
#13

Please consider buying Ikea SJĂ–SS 30W or 45W usb-chargers, godd*mn they are fast! I just did and will be giving those as christmas presents :smile:

1 Like