REPRODUCIBILITY 10-20%:
BUILD ID = 3.4 , 4.0.1
HARDWARE XA2 Plus
UI LANGUAGE: english (?)
DESCRIPTION:
“This issue happened for sure on 2x XA2 Plus, and probably even on a XA2.
The phone is new, configured with a security code.
When the user switch it on, entering the security code, the phone gets stuck in a loop which never ends.
The phone does not say incorrect password - just spinning.”
PRECONDITIONS:
A new SF OS installation, flashed directly to 3.4 or 4.0.1
EXPECTED RESULT:
The phone unlocks
ACTUAL RESULT:
The phone get bricked at the passcode verification
ADDITIONAL INFORMATION:
The incident is happening with french users. Only in one case I replicated the issue…
I am addressing the issue.
It may be related (also) to the french language…
2x users that found the issue were french, the other (XA2) was Swiss and he updated to 4.0.1, getting a brick incident.
In particular with one user, I replicated only one time the issue, re-flashed, and then it happened again a second time, in France.
In the while I removed the XA2 Plus from store, and XA2 may be removed also.