Whatsapp Phonecalls Skipping

Bug Reports
1

REPRODUCIBILITY: 100%
OS VERSION: 5.0.0.21
HARDWARE: C2 Community Edition
UI LANGUAGE: English (UK)
REGRESSION: N/A

DESCRIPTION:

Whenever making a call via WhatsApp the audio coming in skips non-stop to the point is almost impossible to follow the conversation, at the same time the other side of the call reports hearing me twice (like echo)

PRECONDITIONS:

WhatsApp installed from Aurora store, latest version available, phone being made over WiFi, strong WiFi signal.

STEPS TO REPRODUCE:

  1. Connect phone to wifi.
  2. Open WhatsApp once android app support is running.
  3. Call anyone (individual or group).
  4. Be ready to hear your friends in remix.

EXPECTED RESULT:

Phonecall should feel like any phonecall, if WiFi signal is good there should be no issues to listen to anyone.

ACTUAL RESULT:

Unable to follow a conversation due to laggy and skippy sound.

MODIFICATIONS:

No modification, out of the box android support and aurora store.

ADDITIONAL INFORMATION:

Nothing of significance or concern seen on the screen during the call.

1 Like
2

I have the same bug with Signal / AppSupport on an XA2 / 5.0.0.62.
On wifi. Not yet test on 4G data.

3

S1P voice calls (voip) are often very chopped up. Echo is now always so bad I can only make calls using a wired earphone/mic. (A year ago the echo was tolerable)
Signal (Molly) has been unusable over mobile when I have tried - totally chopped up.
Skype usually worked well mobile, but Microsoft is going to fix that by turning it off in May.

4

1/ It’s a real regression and I can’t figure out where it’s coming from. Our XA2 didn’t have this sound problem before version 5 with Signal.
2/ I have no sound problems with Signal on my x10iii.

5

I saw that this bug is not traked :frowning: We’ve got a real bug and unfortunately this one didn’t go into tracked mode :frowning:
This bug should be investigated by Jolla Ltd!
Cf : Issues using signal client and it is exactly the same bug for WA.