Hi SFOS fanatics,
I recently purchased myself a license for Sailfish X, like the OS quite a bit so far, but cannot use any of my purchased features - I made a mistake during my purchase and opted for the wrong phone (minor mistake).
I have reached out about a week ago to Jolla, got one single response - telling me that they would help me revert the error quickly - and then nothing. Neither an update, nor has anything changed. I am mailing them on a daily basis requesting an update - but no response.
What is your experience on Jolla’s support - is this normal, is there something else going on? Should I opt for a larger license bundle for company usage in the future: Am I expected to receive similar levels of customer support (or the lack there of)?
What is your experience guys & gals?
Regards,
-H