Volume control gone after update to

REPRODUCIBILITY (% or how often): always
BUILD ID = OS VERSION (Settings > About product):
HARDWARE (Jolla1, Tablet, XA2,…): XA2 Ultra
REGRESSION: (compared to previous public release: Yes, No, ?): all previous releases


After a failed standard update from 3.3 to 3.4 i managed to finish the failed update on the cli following advice from this forum. The phone now starts and is accessible. But the sound is defective. Musik on the phone’s speaker is very low and cannot be changed through the volume switch. Music volume on headphones is medium but cannot be changed either. Also the volume bar is missing.


Update from 3.3 to 3.4


  1. start the media player, choose a song and start it
  2. try to change the volume by pressing the volume control
  3. repeat it with headphones


Sound volume changes


No change of sound volume


(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

I does not help you, but i cannot reproduce this on my XA2. I start the media player, choose a song and start it. When I change the volume by pressing the volume control it changes. Is it only the media player with this behavior or also other apps (browser, calls etc.)?

You could try to execute the command
version --dup
on the command line, maybe there are still some packages missing or are not up-to-date.

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The audio bar was always missing.

that hint was helpful: version --dup didn’t change anything, but
pkcon refresh
pkcon update

After a reboot the volume bar shows up again and the volume can be changed again.

thanks a lot

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