Unable to use virtual keyboard in Citrix Workspace (Android)

Bug Reports
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#1

REPRODUCIBILITY (% or how often): 100%
BUILD ID = OS VERSION (Settings > About product): 4.1.0.24
HARDWARE (XA2, Xperia 10…): Xperia 10
UI LANGUAGE: Finnish
REGRESSION: (compared to previous public release: Yes, No, ?): No

DESCRIPTION:

Virtual keyboard does not come up in Citrix Workspace Android app.

PRECONDITIONS:

Start Citrix Workspace and connect

STEPS TO REPRODUCE:

  1. tap on a writable field or click the virtual keyboard button from the top toolbar

EXPECTED RESULT:

Virtual keyboard appears

ACTUAL RESULT:

Virtual keyboard does not appear so there is no way to type anything

1 Like
Community meeting on IRC 26th May 2022
#2

Not a solution to your question, but did you try with an Android keyboard?

#3

working for me , but I’m on 4.0… I think you need to click ‘show virtual keyboard’ in Android settings…

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#4

Have you tried to connect and use virtual keyboard after that? For me too the keyboard works when configuring the connection.

#5

…

Screenshot_20210618_001
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Screenshot_20210618_002
Screenshot_20210618_0021080×2160 195 KB

seems ok…

#6

I suppose you didn’t find a solution yet, did you? I have the same problem since SFOS 3.

#7

Are you able to use Citrix with SFOS in any way? Using a hardware keyboard (either Bluetooth or USB) does not work because neither capital letters nor special characters can be typed with a hardware keyboard in the Android support environment (while hardware keyboards work flawless in the SFOS environment).

I suspect that the missing virtual keyboard within Citrix virtual desktop (as opposed to locking into Citrix) is somehow related to Citrix itself. However, in the “old” Android support environment (SFOS 2) I was using the virtual keyboard with the Citrix virtual desktop.

At the moment, Citrix cannot be seriously used with SFOS - that’s a pitty.

Any hint would be highly appreciated!

#8

Same thing in 4.3.0.15. Selecting the keyboard icon from the top menu gives only these special keys:

Näyttökuva_20220216_001_edit
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#9

Same problem with 4.4.0.58

#10

Additional information: I tested with version 22.4.0.4 installed from Aurora Store and a demo account.

#11

Thanks for all the detailed reports and for double checking it’s still an issue in the latest release. I’ve created an internal but report and tagged it as “tracked”.

1 Like
#12

Same problems with latest Microsoft Teams … I need to open a new case dough

#13

It is graet that this issue is tracked - highly appreciated!

Just for you info: I now have the same problem with citrix on the Astro Slide in a pure Android environment. I do not want to stop Jolla’s efforts in this respect because this issue bothers me a lot - but the problem apparently lies on Citrix’s side, not SFOS.

It would be great, however, if at least a USB HW keyboard would properly work with Citrix in SFOS’ Android Support