Unable to use virtual keyboard in Citrix Workspace (Android)

hhshhs · 17 June 2021 14:20

REPRODUCIBILITY (% or how often): 100%
BUILD ID = OS VERSION (Settings > About product): 4.1.0.24
HARDWARE (XA2, Xperia 10…): Xperia 10
UI LANGUAGE: Finnish
REGRESSION: (compared to previous public release: Yes, No, ?): No

DESCRIPTION:

Virtual keyboard does not come up in Citrix Workspace Android app.

PRECONDITIONS:

Start Citrix Workspace and connect

STEPS TO REPRODUCE:

tap on a writable field or click the virtual keyboard button from the top toolbar

EXPECTED RESULT:

Virtual keyboard appears

ACTUAL RESULT:

Virtual keyboard does not appear so there is no way to type anything

Levone1 · 17 June 2021 15:27

Not a solution to your question, but did you try with an Android keyboard?

Levone1 · 17 June 2021 15:33

working for me , but I’m on 4.0… I think you need to click ‘show virtual keyboard’ in Android settings…

hhshhs · 18 June 2021 20:19

Have you tried to connect and use virtual keyboard after that? For me too the keyboard works when configuring the connection.

Levone1 · 19 June 2021 00:27

…

seems ok…

JoOppen · 29 July 2021 21:43

I suppose you didn’t find a solution yet, did you? I have the same problem since SFOS 3.

JoOppen · 30 July 2021 17:26

Are you able to use Citrix with SFOS in any way? Using a hardware keyboard (either Bluetooth or USB) does not work because neither capital letters nor special characters can be typed with a hardware keyboard in the Android support environment (while hardware keyboards work flawless in the SFOS environment).

I suspect that the missing virtual keyboard within Citrix virtual desktop (as opposed to locking into Citrix) is somehow related to Citrix itself. However, in the “old” Android support environment (SFOS 2) I was using the virtual keyboard with the Citrix virtual desktop.

At the moment, Citrix cannot be seriously used with SFOS - that’s a pitty.

Any hint would be highly appreciated!