Unable to restore a backup from Onedrive or one transferred from onedrive to memory card

REPRODUCIBILITY (% or how often): Every time
BUILD ID = OS VERSION (Settings > About product):
HARDWARE (XA2, Xperia 10…): Xperia 10 Plus Dual SIM
REGRESSION: (compared to previous public release: Yes, No, ?): No

DESCRIPTION: Backed up device to onedrive, reset device then updated back to latest release as above and now unable to restore the backup from yesterday.



  1. Settings > System > System section > Backup
  2. Find backup at the bottom to restore
  3. Select the backup > Select restore

EXPECTED RESULT: Restore backup to device

ACTUAL RESULT: Unable to restore got a message after selecting Restore button after it was preparing “Error: could not download file”

ADDITIONAL INFORMATION: Tried to copy the backup file from onedrive and downloaded then moved to memory card root. But it doesn’t show in the list of backups. So you are unable to restore either way.

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)