Unable to connect to Beurer Scales via Bluetooth BLE not supported

REPRODUCIBILITY (% or how often): 100%
BUILD ID = OS VERSION (Settings > About product): 4.2.0.21
HARDWARE (XA2, X10, X10 II, …): Xperia 10 Plus Dual SIM
UI LANGUAGE: English
REGRESSION: (compared to previous public release: Yes, No, ?): No

DESCRIPTION:

When opening the Beurer Health Manager app and trying to pair it to my digital scales via bluetooth I am unable to because it says “BLE not supported”.

I have paired successfully to the scales but the above message keeps appearing so unable to get the readings from the scales into the app.

PRECONDITIONS:

Switch on bluetooth
Have Bluetooth scales available
Pair via bluetooth first

STEPS TO REPRODUCE:

  1. Pair scales with mobile via bluetooth
  2. Open Beurer HealthManager app
  3. Stand on scales and await readings
  4. Await data to be transferred to app

EXPECTED RESULT:

Should have found scales in app and transferred data.

ACTUAL RESULT:

Unable to do the above as not connecting via app even though I have successfully paired via bluetooth first.

ADDITIONAL INFORMATION:

(Please ALWAYS attach relevant data such as logs, screenshots, etc…)

See screenshot.

Also this was never an issue with this mobile via Android 9 or Android 10.

Seems you’re trying to use Bluetooth on Android. Currently, it’s unimplemented so this behaviour is actually correct.

1 Like

BLE is supported only for native apps

1 Like

Aww that explain it thanks