The last company filing for Jolla Oy (Ltd) that I have access to is from 2019 and lists 37 employees, so of course a small company in the grand scheme of things, but that doesn’t mean they can’t be successful in delivering a high quality product - you just have to have the right business model.
If I hear the excuse that Jolla can’t do this or that because “they are only a small company and don’t have many resources” again I think I will . This seems to be a standard forum response now to any long standing issue, no matter how serious, that hasn’t yet been addressed - bugs, hardware adaptation, lack of VoLTE - you name it.
We all get the fact that “Jolla is only a small company with limited resources” - seriously, we really do. But that doesn’t have to be a negative excuse for not doing something well - you just have to find a different and more efficient way of doing whatever it is - and that is what this thread is discussing, mainly, in a positive way.
Some might advance the argument that they already do supply non-working products, or at least those that don’t work properly months or years after release (GPS on XA2?, Bluetooth on most phones?, Loss of network on Android?, MS-Exchange reliability?, Loss of audio on calls?, …) and indeed Jolla themselves already recognise that their resources are spread too thinly across too many devices:
“Adding new devices to the Sailfish X portfolio comes with a cumulative maintenance cost. We simply don’t have the necessary resources to do it justice given the older hardware and several additional HW adaptation versions needed to support them now and in future.”
So, perhaps they are beginning to (or already do) recognise that their current business model is becoming unsustainable for their size of business. The solution? Change the business model to one which better fits the available resources.
Err … I’m the customer (along with loads of others), so of course I expect a company to develop a product to suit its customers’ needs. If a company ignores what its customers want or need in its chosen market then that will result in declining market share, diminishing profitability, a resulting contraction of a company’s resources as a result and, ultimately, oblivion. That’s just basic economics.