[SOLVED] VPN (NordVPN / OpenVPN) stopped working

Bug Reports
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#1

REPRODUCIBILITY: yes
OS VERSION: 4.4.0.68 – 4.4.0.58 – 4.5.0.19 – 3.4.0.24
HARDWARE: 10 III & 10 II – 10 plus – 10 plus – JP1
UI LANGUAGE: german
REGRESSION: no

DESCRIPTION:

Since end of june all my Sailfish devices stopped working over VPN (NordVPN / OpenVPN), while the account still works on my linux Notebook.
Most VPN-cofigs steadily asking for credentials. Some just struggle connecting.
Using mobile network or wifi makes no difference.
Mobile network is setup using “IP” (not “IPv6” or “dual”).
With wifi also IP4 is supported by my ISP - I did book this seperately and I checked again today - I still have an IP4 adress as well (since VPN services tended to only support IP4 in the past).

Data connetion without VPN is still flawless (mobile data & wifi).

Restart device doesnˋt help.
Import freshly downloaded conig file (OpenVPN) doesnˋt help.
Removing all configs and start over doesnˋt help.

Seaching the forum - no hint that this is a common problem.

PRECONDITIONS:

Use VPN with NordVPN after import OpenVPN config file

STEPS TO REPRODUCE:

  1. start VPN coonection to NordVPN
    …then see actual reult

EXPECTED RESULT:

VPN connection is established
(did work for years)

ACTUAL RESULT:

…
2) connection fails [assumption because of 3) ]
3) already stored credentials are retrieved once more
…then again 2) and 3) and 2) and 3)…

MODIFICATIONS:

nothing special (no patchmanager)

ADDITIONAL INFORMATION:

I did not change anything before it sopped working.

Is this possibly related to outdated certificates?
(…since only my SF devices are affected)

#2

Wait a sec…

OS VERSION: 4.4.0.68 – 4.4.0.58 – 4.5.0.19 – 3.4.0.24
REGRESSION: yes

With 4 SFOS versions listed, regression from what, then?
Regression is something that works in a version and without changing anything else, doesn’t work in the next one.

1 Like
#3

I cannot say anything about commercial products like Nordvpn but OpenVPN works and has worked afair.

1 Like
#4

Due to a recent change in the NordVPN authentication process, using your email and password for the manual connection method will no longer work.

You will need to use your service credentials.

You can find your service credentials by following these steps:

  1. Please log in to your Nord Account by following this link: https://my.nordaccount.com/dashboard/nordvpn/
  2. Click on the NordVPN tab on the left panel which is under the Services tab.
  3. Scroll down and locate the Manual Setup tab, then click on Set up NordVPN manually:
  4. Verify your email by entering the one-time code you will receive in your registered email inbox.
  5. Copy your service credentials by using the buttons on the right.

Are you using your service credentials and is not working or the old authentification method?

3 Likes
#5

you are right…sorry for confusing…
I changed it to “REGRESSION: no”

#6

Thanks, this sounds promising.
I’ll try afterhour.
(I was using e-mail + pw …like all the years before)

#7

Thanks again @calinutzzz - your hint was excellent.
:+1:

1 Like