Since 5.0.0.55 the german android app Payback cannot be run because of an unsafe environment

Bug Reports
,
#1

REPRODUCIBILITY: 100% (always)
OSVERSION: 5.0.0.55
HARDWARE: Sony Xperia 10 II - Dual SIM - xqau52 - xqau52 - 1.0.0.34 - aarch64
UI LANGUAGE: Deutsch (user: de_DE, os: de_DE.utf8)
REGRESSION: yes (since: 4.6.0.13 - aarch64)

DESCRIPTION:

I’ve updated my Xperia 10 II to 5.0.0.55. Now the german android app Payback cannot be started anymore and claims that the environment is unsafe. Other apps like banking apps still work without problems. I already tried to reinstall the app without change in the behavior.

PRECONDITIONS:

STEPS TO REPRODUCE:

  1. Update device to 5.0.0.55
  2. Install https://play.google.com/store/apps/details?id=de.payback.client.android
  3. Run the application

EXPECTED RESULTS:

ACTUAL RESULTS:

MODIFICATIONS:

  • Patchmanager: yes
  • OpenRepos: yes
  • Chum: yes
  • Other: none specified

ADDITIONAL INFORMATION:

Device Owner User: defaultuser
Home Encryption: enabled

the initial version of this bug report was created using Bugger 0.9.13+git2
1 Like
#2

Maybe this can be the issue?

grafik
grafik784×279 58.5 KB

4 Likes
#3

It could be because of Play integrity, but the app was working in 4.6 so it is a regression. I also tried older versions from 2024 of the app in 5.0 with the same results, so it is about the SailfishOS update.

#4

Thanks @playforvoices for posting this link! That’s why we are here, or one of the reasons.

2 Likes
#5

The actual version of payback is also not working on 4.6. There was a bug-report here in the forum already. My ex, who has a Xperia 10ii also with 4.6, complained also about the not-anymore-working payback-app.

#6

For me it was working last week. I also tried older versions from last year in 5.0 and get the same error screen:

error screen
error screen1080×2520 68.9 KB
.

#7

It doesn’t matter, once an app is updated then it is over. AppSupport version has nothing to do with it.
See Revolut issue. It is the same “issue”.

1 Like
#8

I see nothing in this thread that it is over once you upgraded. You can downgrade android apps, but you have to uninstall and reinstall the older version. I already did that without success. For Revolut the issue is just that after downgrade and data loss you have to reregister your device, but for Payback you just would need to login using a password.

As older versions that surely were working have the same error now on 5.0.0.55 it has to be something about the SailfishOS update.