Signal messenger crashing on start

Bug Reports
1

REPRODUCIBILITY: yes, on two devices
OS VERSION: 5.0.0.67
HARDWARE: Sony Xperia 10 III
UI LANGUAGE: English
REGRESSION:

DESCRIPTION:

Signal messenger app 7.41.3 is closing as soon as it is starting. Was working until noon. Phone updated to Tampala yesterday evening.

PRECONDITIONS:

STEPS TO REPRODUCE:

  1. start phone
  2. start app
  3. app closes on startup

EXPECTED RESULT:

Signal to start and run

ACTUAL RESULT:

Signal is not starting and not accessable at all

MODIFICATIONS:

none
ADDITIONAL INFORMATION:

3 Likes
2

Can confirm. Last successful login around 8am CEST. Tried again around noon → crash.

XA2 on 5.0.0.67; Signal 7.40.2, last update May 2nd.

3

Can confirm, Xperia 10 II on 5.0.0.67, Signal 7.41.3
App is apparently running properly in the background, since tapping on an incoming message popup leads to the conversation window where you can normally send messages.
Clicking the “Back” button leads to main window disappearing.

Signal Desktop App works fine as well.

4

Anyone else can see the “Donate to Signal” message when trying to start?
It’s not on other pages so it might cause the crash when viewing main page.
I can access any chat by sharing image from another app and choosing the chat I want to view.

5

Accessing different chats via the “share from different app” works for me as well.

First I thought I saw the popup reminder for my PIN, but it could have been the “Donate to Signal” as well, they look similar.

I’m happy to provide any kinds of logs.

6

Xperia 10 III, SFOS 5.0.0.67, Signal 7.41.3
Background-Service is working, when I get a message, I can open Signal App by touch on notification. As long as I dont press the Back-Button, I can use Signal. If i press Back-Button Signal Gui closes. If it’s closed I cannot open it again.
I think in the 3ms, when the window opens, before it closes itself, I maybe see the ‘enter PIN’ dialog.
Opening from App-Chooser is not working.

7

Sounds like these:

Anyone able to access via Airplane mode?

3 Likes
8

Anyone able to access via Airplane mode?

Does not work for me (x10iii - AppSupport 11 - API30) :frowning :frowning:
This morning the app works. This afternoon Signal crashes !
Between the morning and the afternoon : no update of anything !
A problem from Signal ? On my desktop, Signal works. And i was able to make a call with Signal Desktop to my son with Signal that is on Android.

Same problem on the XA2 of my wife !

9

FYI: successfully tried this workaround:

and was able to read pending messages and reply.

However, once I set the phone back to the current time, Signal kept crashing again.

10

I can confirm this bug.
Signal 7.41.3,
Android AppSupport 11, API level 30,
SFOS 5.0.0.67,
Xperia 10 II

11

VERY MAD!
The workaround is working. On my phone, it is not 9 hours. It is exactly 15:00, every time before 15:00 Signal is working, at 15:00 and after, it crashes.

12

Yes, on Xperia 10 iii signal works “in the morning” (i.e. when the clock is set back before 15:00) and afterwards it crashes. Interesting indeed. It has nothing to do with automatic clock time sync. I can toggle the behaviour just by switching between time.

13

I tried the workaround. I deviated in one point. I set the time back to the current time before the reinstall. Now it is working. I hope it will stay like this.

14

So did the donation banner appear today, maybe around 15h00?
Might be a reason for the crash?

15

For me (on Xperia 10 iii) launching the app in landscape mode worked as a workaround.

If I’m inside a conversation I can use the app in portrait as long as I don’t go back to the conversation overview because then the app will crash.

2 Likes
16

I see the exact same problem :frowning:

starting the App in landscape mode works here as well.

17

I had the same problem on C2 and XA2, but installing the latest version (7.41.4) seems to have solved it.

4 Likes
18

7.41.4 fixed it for me, too

19

Yes, Signal version 7.14.4 fixed the issue for me:

2 Likes
20

Xperia 10 III, SFOS 5.0.0.67, still on Signal 7.41.3

Crashed on start up this afternoon. Reinstalled and restored from backup. Everything works again.

Updated to 7.41.4 now.

1 Like