Signal : impossible to receive a call or launch a call

General
#1

Hello sailors

As i said in the title of this post : impossible to receive a call or make a call with Signal with my X10ii but also with the XA2 of my wife. For video calls we have just the video stream but no sound at all despite verification of the parameters in Sailfish OS but also in parameters in Alien Dalvik/Android (authorizations, sound level …).

Signal is on the last version on two smartphones : 5.34.4 (download with Aurora Store) and our phones are on Sailfish OS 4.3.0.15.

We make few calls, so i don’t remark if the problem is since the 4.3.0.15 or since the last update of Signal.

Have you the same troubles ?

Thanks for your help

#2

Did you use Wifi ir mobile network?

#3

There have been some changes to AppSupport in 4.4.0 Vanha Rauma to improve video and audio call support when using Wifi (which may be what @WT.Sane is getting at too).

So, while this isn’t guaranteed to fix the problem, it would be useful to know whether upgrading to 4.4.0 fixes the problem once it’s available for you.

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#4

Both : wifi and mobile network.

#5

Thanks.
Yes may be, but before the 4.3.015 or the 5.34 : Signal woks well on our smartphones.
I hope that the final 4.4 will be release soon for all.

#6

XA2, 4.3.0.15
I tested with Signal and Threema:

Wifi GSM
Signal - -
Threema - +

Signal did work on GSM at one point in time.

#7

Well… the problem was not Sailfish OS but the 5.34.4 version of Signal. This morning, in Aurora store a new update 5.34.5 arrived. After install i tried a video call with my sister, and the call was “perfect”. So we can closed this thread :slight_smile:

3 Likes
#8

Great. Thank you. I will try tonight. :slight_smile:

#9

And Signal always works after the 4.4 Sailfish OS update :slight_smile:

#10

Signal crashes all the time when making or receiving calls or videocalls. When the first sound/video is heard/seen the app crashes.

Phone: Sony Xperia XA2 Plus
Sailfish OS version: 4.5.0.19
Signal version: 6.19.9

#11

Same problem: make a call: I hear “hello” at the other side, then Signal crash.
I get a call: The connection is made, but immediately a crash of signal.
Then: I switched off wifi. The call worked, I called for 20 minutes.

Xperia XA2 Plus
Sailfish 4.5.0.19
Signal 6.24.4

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