I tried rebooting several times which didn’t work; I did a full reset and that fixed it.
On an XA2, freshly installed 4.3.0.12.
After a full device reset, we could create the mail account.
But then, it has been displaying: updating account forever.
(the mail account is configured so it doesn’t download attachments)
Strangely, the passwords entered in the account server settings are shown as “default” each time one comes back to them. The Mail application keeps showing “updating account”. We’ve tried several combinations of setting the password and then rebooting before reopening Mail. But still the same.
It turned out that the outgoing server needed to be named differently now as it used to. So the specific problem is solved.
=> What is indeed broken is that there are no error messages that help either advanced or new users to know what could be wrong or what could be done to change the situation.
But good that it works!
And since two years, and version 3.3, 3.4, 4.0, 4.1, 4.2 and 4.3 it is not possible to power off the device! Some tricks may help sometimes, but not always. e.g. press and hold vol up button and then press power button… To have a phone I never ever am able to power off is a strange feeling…
edit: the delete feature is not the only reason of my current fret, it’s also the above mentioned power off misery, the censory + flagging misery, … These two are the main things I have to critisize. Some others are minor important.
But the main reason for my anger is, what SFOS COULD BE easily, but IS NOT.
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And now I already feel afraid in this forum to answer as I would like in a free speech world (which some do not like).
So calling @vige (or any @moderator which is not public and unknown to us!) to move this out -as it also may be interpreted as offtopic to the title and may become flagged / ‘censored’- into a new topic with title ‘Feature request - e-mail app should offer immediate deletion / erasure’ and maybe a second one with title ‘Anger - what SFOS could be but is not’.
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Is this now a feature request thread for the email client ;-)? I also have a wish.
If I set the synchronization rhythm to OFF in the server settings, SFOS should not synchronize even when switching the folder. In this case, I would also like to initiate this manually.
At the moment it always starts to update the folder.
Maybe that’s a bug?
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Good idea! so it would be possible to look into old mails without triggering a synchronisation or network traffic or an error message if network not available.
The solution seems to be as following; After flashing the device, install also following package: jolla-settings-accounts-extensions-email-crypto. After this the account setup does not hang forever anymore …
This is great news, and I seriously hope that it helps many. AFAIR, this package wasn’t even available when this bug surfaced the first time, so I’m not entirely sure it’ll help all of us. But I will test, once my phone survives displaying an email in the Mail application (which is a known bug on my device, supposedly solved in 4.4).
My XA2+ is in 4.2 and I also have trouble with General Email, not with setting up, but with the diappearance of the account every few weeks. I have to log in again and again.
After changing the password on my email account and then having to also change it in the mail app, I have this problem, too: The new password is not accepted and just reverts to “default” all the time, which of course means that I can’t access my mailbox with the mail app. There is no change in the naming of the servers.
I also installed the package “settings-accounts-extensions-email-crypto” and rebooted. The problem persists.
Deleting the account and setting it up from the bottom again solved the problem.
About pssword showing as default, it seems that it’s by design. My email account settings shows default too but synchronisation works.
Right you are! The real problem - at least as it seems to me - is that when you change the password in Settings → accounts → general mail → server settings, it is not possible to save the change; there is no “accept” button appearing after the change. When you configure the account from the start, you get the “accept” button to save the data.
I also was having hard time adding general email accounts. It seems the correct way was to add them and then do a reboot/shut down. Only after that they synced with no problem.
Account creation should be more verbose in my opinion.
I agree with this. An explicit ‘Accept’ would make it easier. Also a dedicated action “Renew credentials” in the pulley menu would help.
A reboot should not be necessary. After tapping ‘Accept’ the last time, you should see momentarily this: “General email: Setting up account….” at the Settings > Accounts page (where all existing accounts are listed).
Yes, it should work like you said.
I guess i recalled the earlier wrong: after creating the account, it tries to check credentials (“Tarkistetaan kirjautumistietoja” in Finnish), then it says they’re wrong, and the account is not created (not giving even the “Accept” tap option). Then after a reboot the account is added right, and can be accepted. I don’t know what is going wrong, but this has been an issue since i was using Jolla 1 (up until 2020 or so).
It’s possible i am doing something wrong. I should look further into this.
Some of us occasionally never get that far. Unfortunately, the conditions which lead to this dysfunction have never been fully discovered, let alone documented. I understand that it never happened at Jolla in the QA process, and “there’s something wrong with General Email accounts in SFOS” is not the nicest bug report I can think of … but regardless, it is at least annoying and made some of us think IMAP/SMTP accounts would be entirely unsupported. “It worked OK back in SFOS 1” doesn’t help those who joined later.
What can be done? Maybe this:
- Ensure that the basics are right - credentials and the settings required by the service provider.
- Collect logs (some guidance here) when trying to sign in to the account.