Hey guys,
I’ve broken the display of my Sony Xperia 10 II yesterday. That’s why I immediately ordered a new device so that I can continue to use Sailfish OS.
The question now is: Can I also use the paid version of my old device for the new one? Or do I have to buy a new licence?
Thank you for your help.
Kind regards
Lukas
Normally not, but please e-mail to Jolla customer service, include all IMEI numbers of broken and new device, purchase + invoice + customer numbers and date and explain the situation to them. I wish you good luck!
I had exactly the same experience as you and I had to buy a new Xperia 10 II. I contacted Jolla through Jolla Zendesk (https://jolla.zendesk.com/hc/en-us/requests/new) and they move license to my new device.
Hey guys,
thanks for your quick answers and your advices. I really appreciate this!
I’m gonne contact jolla and then we will see whats comming up.
See ya
Lukas