So which version was the last one not displaying that message? Can you confirm that by installing the previous version the message is gone ?
Good reason to drop Revolut, unfortunately there are no good (complete) alternatives. However, Wise application (v8.126.1) is working on Xperia 10 V.
Just having fun with revolut ;)
Made a complain - here is hilarious with no logic and answer (I suspect generated by AI
Hi
My name is Pooja and I am a Complaints Analyst at Revolut Belgium, a branch of Revolut bank UAB.
Thank you for contacting us. We have received your complaint on the 2nd November 2025 via form submission.
I have reviewed the problem that has led to your complaint, and I have gathered all the information we need to provide you with our Final Response.
My role in the process has been to review all the information available so as to propose a suitable and fair solution to the concern you have raised. This means that I have analyzed the following key points:
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Your concern
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Origin of the issue
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Actions we have already taken or will take to address this situation
I would also like to let you know that we work to get better wherever we can. That is why we analyze and share any relevant comments with the teams concerned, enabling them to improve our products and services based on your feedback. We mean it.
Summary of Events and Explanation
In your complaint, you stated that Revolutās mobile application is forcing you to use Google Play Services (verified Play Protect) as a security measure, which you view as a security excuse and a violation of EU law by limiting your choices. You clarified that you are currently unable to run the app on your preferred, privacy-focused De-Googled devices or your phone running Sailfish OS, despite noting that reputable European and fintech apps like your Belgian bank and WISE work perfectly in that secure environment. You stated that you feel Revolut is forcing customers into a privacy hazardous environment and are demanding Revolut modify its application so it can run on phones without Google services installed. Furthermore, you also state that you are building a community to report Revolutās practices to EU institutions.
My first and foremost priority is to acknowledge and let you know that I understand that this is not an ideal situation from a customerās perspective. Additionally, please be aware that we at Revolut pride ourselves on our transparency in our business practices.
Based on our records, you reached out to our Email Support team on 31st October 2025 regarding responding to an email which you initially received from Revolut about providing additional information to meet local regulations and warning that failure to do so may result in your account being restricted. You responded with a comprehensive complaint, stating that you cannot provide the required information because the Revolut app stopped working on your custom, privacy-focused device (running Sailfish OS and a containerized Android support) with the message: āyour environment is not secured.ā You stated that Revolutās reliance on Google Play Protect is against EU law because it limits your choice of hardware, forces you into using privacy-hazardous, locked-in products, and is an unnecessary security measure given that other financial apps (like your Belgian bank and WISE) work perfectly. Later the Support agent responded that you will not be able to access your account if your device is rooted or has an unsupported firmware and that Revolut can only be used on an official Android firmware. You strongly rejected this, stating the agent has no right to dictate what firmware you use, and confirmed your intention to migrate to WISE and build a community to report Revolutās practices to EU institutions. As you were dissatisfied, the agent provided the formal complaint form link for escalation.
I am sorry to hear that your experience with Revolut was not as positive as we would expect. I acknowledge that your experience with this incident and the resolution provided by our Support team have contributed to your dissatisfaction with our services, ultimately leading to your complaint.
I would like to begin by apologizing for the issue you encountered. I fully understand the frustration that app-related issues can cause and want to assure you that we do not intend to cause any inconvenience to our valued customers. Please note that the difficulties you experienced may be due to a variety of factors, such as device settings, network connectivity, technical issues, or specific app configurations.
As a technology-driven company, our services are not without their challenges. While we strive to keep our services fully operational at all times, unfortunate events and technical difficulties cannot be completely eliminated. However, whenever we are notified of a technical issue, our technical team works diligently to resolve it as quickly as possible. This is in accordance with our Personal Terms, where the section āAre you responsible if something goes wrong with my account, my Revolut card, or the Revolut app?ā states:
āWeāll do as much as reasonably possible to make sure that our services are not interrupted and are accessible at a reasonable speed. However, we canāt promise that this will always be the case or that the services will be free from faults. We also rely on some third parties to provide services to you, which can sometimes disrupt our services. Weāll always do our best to solve any problems with our services, no matter what the cause.ā
While I understand that technical issues are sometimes unavoidable, I sincerely apologize for any inconvenience this may have caused you. However, I can assure you that no incidents have been reported on our end that could have caused unexpected behavior from the app or its notifications.
Currently, our application is available for:
iOS
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Apple Watch, iPhone, iPad
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iOS 13 or newer
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iOS 17 is supported
Android
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Android 7.0 or newer
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The phone must have a minimum screen size of 3.5 inches.
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Android tablets are not currently supported.
Similarly, we cannot guarantee compatibility of our application with modified or customized devices or operating systems in order to protect our customersā accounts, their personal data, and the integrity of our systems. Rooted devices or the use of unlocked bootloaders allow for the bypassing of critical security controls, increasing the risk of malicious attacks.
I want to clarify that Revolut strives to provide industry-leading security standards and the best user experience for our app. The security of our customersā accounts and funds is of paramount importance to us. Therefore, we require our customers to keep their app and mobile device software up to date, and we currently only support official Android and iOS operating systems.
This information is mentioned in the Clause "How do I get information on payments into and out of my account?ā of our Personal Terms, which you accepted when opening an account with Revolut:
ā(ā¦) To help keep your account safe, download the latest software for your mobile device and the latest version of the Revolut app as soon as they are available. (ā¦)ā
For security reasons, the Revolut app cannot be used on rooted devices. This policy protects your financial information from the risks associated with rooting. Rooted devices are more susceptible to security threats. This restriction is in place to mitigate potential security risks.
Please note that Revolut does not officially support custom firmware hence, our app might not work on phones running this operating system. As a result, when you try to provide asked information, you are informed that your environment is not secured.
We strongly recommend using a supported device and operating system to access the full functionality of the app, as this change is part of our enhanced security measures. Unfortunately, this is a system-wide update and cannot be reverted on an individual basis.
Even though we always work to get the best outcome for our customers, the extent of our abilities does not always correspond to what our customer wants us to do. Our intention is always to provide clear and transparent information regarding our services and features, and that all the relevant information can be consulted at any time by our customers.
Nonetheless, we highly value your feedback and will use it to continuously improve our services. We appreciate your understanding in this matter and assure you that we are constantly working on enhancing the experience with our products.
Our view
Based on my findings, I can confirm that the Revolut app is not supported on rooted devices or on the device with custom operating system. The app update was made to enhance the security of our usersā funds and accounts. Therefore, I have decided not to uphold your complaint.
Please note that, by not upholding your complaint, we are not dismissing your negative experience in this case. It simply means that, from an objective point of view and to the best of my knowledge, Revolut has not acted unfairly on this occasion.
I appreciate that this might not be the outcome you would expect. However, in light of these circumstances, I hope that you find the explanation and the decision transparent.
Your Rights
If the answer we have given you has not resulted in a solution which is satisfying to you, you may submit your complaint free of charge to the Ombudsfin. You can contact the Ombudsfin within a period of one year from the date when you initially submitted the complaint to us, through one of the following channels:
Online form available on the Website: Ombudsdienst voor financiĆ«le diensten | Email: Ombudsman@Ombudsfin.be. | Fax: +32 2 545 77 790| Post address: North Gate II, Boulevard du Roi Albert II, nĀ°8, bte. 2, 1000 Bruxelles. If the complaint is admissible, the Ombudsfin will issue a non-binding opinion on the case. Detailed information on the Ombudsfin and on the terms and conditions and form of such complaints is available from the site http://www.ombudsfin.be.
Its bit offtopic here, but maybe the info is interesting for someone. I use WISE, its a similar bank like Revolut, sitting in Belgium. Their app work on Jolla C2, on my FP5 (/e/OS 3.2) and CMF (nothing A15) also under /e/OS 3.2. Both devices, FP5 and A15 have unlocked bootloader. On Jolla C2, which has no Fingerprint or other biometrics i was forced to create an App password..
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