REPRODUCIBILITY: Every phonecall I make
OS VERSION: 5.2.0.17
HARDWARE: JP2026
UI LANGUAGE: Dutch
REGRESSION:
DESCRIPTION:
When I call someone, the other party hears my voice change in ununderstandable squirshing. The longest call I could make was 2 minutes. Making a decent phonecall seems impossible.
PRECONDITIONS:
Tried also after a reboot
STEPS TO REPRODUCE:
Make a call
Person responds, I can hear everything alwas very clear.
On the other end my party complains of not understanding me anymore, my voice turning into ununderstandable squirshing.
EXPECTED RESULT:
Have a normal phonecall without having to switch to signal or whatsapp
I checked, yes it goes to 2G when in a call. I wrote a message to my provider. They donât support VoLTE on my phone. On some others they do ⌠. On my Xperia 10III never had this issue.
My provider edpnet told me to look âtemporarilyâ for a phone that supports VoLTE until they figured out the bad 2G coverage in my area and till the time they fixed VoLTE support for other phones.
Only iphones and samsungs running android are supported âŚ
Yep, exactly the same situation. I noticed reception got a lot worse with the new sim cards, and I live right in the middle of the city, which felt like cruel irony considering the network is run by Citymesh. But the incomprehensible audio is still very likely to be a bug, because it never happened on the Xperia 10 II or Jolla C2 with the same sim card.
At least theyâre doing something with VoLTE now, though. Before they moved to Citymeshâs network, customer service told me there were no plans for VoLTE support even with the 3G shutdown then on the horizon.
Yesterday I decided to switch to a provider who could guarantee voLTE
They couldnât make me keep my number because âI had a business accountâ.
Calls back & forth to both providers, I decided to cancel going to the new provider. It created other problems and that was not what I was looking for.
In the mean time my old provider proposed me (3âŹ/month extra) a 5G guaranteed connection. Paid that. This morning my mom again couldnât understand a word I said. Icon was on 2G again.
Called the helpdesk. Looking for the button âforce 5Gâ but itâs not there, only âprefer 5Gâ
My other thought is: My xperia 10III never had this issue. Is there something wrong with the phone instead of the provider?
Can Jolla create a function âforce 5Gâ?
Problem is that my usual contacts (wife, mother) will soon not pick up the phone anymore when they see itâs me and donât want to be confronted with fragments and distorted sounds of me talking.
Is this a Jolla problem or a provider problem? I need this to be resolved soon please!
Sorry for your problems. Calling issues are annoying since they involve others. In my case, enabling VoLTE solved my issues. But you probably tried alreadyâŚ
Iâm pretty sure the reason is that both modems handle 2G calls differently.
It might be that JP chooses wrong codec for voice in some circumstances. I hope Jolla has enough informations and logs to properly debug this.
This is not a solution for me. Moved the SIM card from my previously used Xperia10II with sailfish, where this issue never exists. So it is not the providers or SIM card fault. It needs to be fixed on JP2026.
