"Problem with changing the call forwarding settings"

Bug Reports
1

REPRODUCIBILITY: It happens every time I try to add a number to the call forwarding option
OS VERSION: 4.4
HARDWARE: Xperia X10 II
UI LANGUAGE: English
REGRESSION: No

DESCRIPTION:

When I try to add a number to the call forwarding option, gives me the “Problem with changing the call forwarding settings” error. That’s pretty much it.

STEPS TO REPRODUCE:

  1. Go into settings → Apps → Phone → Call Forwarding
  2. Try to add a number for any of the options
  3. Click on Accept

EXPECTED RESULT:

The number is added and the calls are forwarded to it.

ACTUAL RESULT:

The error message “Problem with changing the call forwarding settings”

MODIFICATIONS:

I only have apps from the chum repo and storeman, nothing related to calling though.

2

I’m nitpicking, but there is a missing step:
3: Click on Accept

How do you add a number? Directly by inserting it on the field or from a contact clicking on +? How many SIM card do you use? On which one are you working on?

On my Xperia 10 II, I don’t get an error when I enable call forwarding. I only tested on option If busy.

3

I tried both options, typing the number manually and the + sign, both fail. In this Xperia 10 II I have one SIM card and I am trying to route it to a SIM that’s in a different phone.

1 Like
4

I can reproduce it. It happens if I don’t set a country calling code. Can you test once again, but with your country calling code?

5

Sadly it happens even with the calling code, I just tried it again.

6

And:

  • Disable If busy
  • Accept
  • Go back
  • Enter to menu Call forwarding
  • Insert number with the calling code
  • Accept
7

I tried it and the problem still persists.

8

Perhaps repeat all steps and catch some logs can help.

jolla-settings > /home/defaultuser/Documents/log.txt 2>&1
9 
I did get some errors, here's the logs: https://pastebin.com/k6B9nCDj
10

Great. I’m looking to get more logs (as root). With this command I just get an simple error when I insert a false number:

journalctl -f -u ofono > /home/defaultuser/Documents/ofono-log.txt

With Ofono Log (from OpenRepos) I catched a lot of data. May attention that some sensitive data could leak.
I think you can only use Ofono Log and send the logs.

11

These are the logs from the Ofono Log app: 2022-04-21 23:38:40.182 slot1 IRadioIndication 53 currentSignalStrength_1_2202 - Pastebin.com

Journalctl just gives me this:

-- Logs begin at Thu 2022-04-21 23:06:09 EEST. --
Apr 21 23:07:10 Xperia10II ofonod[2754]: cf registration
Apr 21 23:07:14 Xperia10II ofonod[2754]: CF setting failed
Apr 21 23:36:37 Xperia10II ofonod[2754]: cf registration
Apr 21 23:36:41 Xperia10II ofonod[2754]: CF setting failed
12

I’m not expert at all, but I see nothing related to call-forwarding. Perhaps try again, but open first Ofono Log and then catch all data with journalctl again:

journalct -f u ofono > ofono-logs.txt

Check first if you see some lines related to call-forwarding just after CF setting failed.
Sorry, I should say it first.

13

I checked and I didn’t find anything related to call forwarding sadly.

14

There is also this guide from Jolla on how to collect ofono logs:

1 Like