Phone doesn't send text messages

Bug Reports
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22

“ 17:46:14.117 src/sim-info.c: sim_info_network_check() ril_0 home network “elisa” - This is only I can get when I tried to send a text message. Actually Ofono adds this log again and again…

23

Have to say I recently had suddenly a little moment when I could send few sms messages but phone went back to mode it doesn’t try anymore to send sms messages.

24

@jovirkku I think blaming Elisa won’t help (you highlighted the text “elisa”). I’m using at the moment a spare phone (not a Sailfish phone) and it never had problems with text messages. My Sailfish phone had earlier (during previous year) problems with sending and receiving text messages and after the newest Tampella-update problems with sending text messages came back. I believe the problem is in my phone but I understand nothing about this problem. All I know that problems with sms is quite common atm and we hope this problem will be fixed.

25

Can you:

  • devel-su
  • cd /var/lib/ofono
  • find

And post the output? (potentially, replacing the directory with a long number by XXX, i’m not sure how private this information is).

1 Like
26

There was a question about the operator earlier in this chain but no answer. I found the answer in that log. It is crucial to know which network to use for reproducing the problem and for testing a fix although I do not think the problem is in the network. It is rather in the way how the phone and the network co-operate. Or even more likely, some old conflicting data on the phone causes issues in some cases.

27

Funny enough, i’m now in the exact same situation. Last thing i have done is trying to send an sms with some special characters. Receiving seems to still work. Will try to work around this…

28

Can we get some instructions how to clean/fix them to confirm/exclude that?

29

5.0.0.61 fixed the VoLTE switch, so the previous workaround is working again (unregister VoLTE for sending SMS). Thanks to the devs!

30

After the latest update (5.0.0.62) this text message sending problem came back. Previous update fixed this problem. But now I have to use another phone again until I can use sms again with sfos phone.

31

After updating my XA2 Plus to 5.0.0.67 I suddenly couldn’t send text messages anymore on 4G. Like the original reporter the phone would instantly say “problem with sending” like it didn’t even try to communicate with the network first. However receiving text did work, and sending MMS surprisingly also worked. I’m in Denmark using the Unotel provider (TDC/YouSee network).

I tried rebooting, I tried swithcing to 2G, I tried disabling wifi, I tried flight mode and re-enable mobile data. Nothing helped.

I tried following the tip in this thread deleting stuff from /var/lib/ofono/[lots of numbers]/sms_assembly/ . But I had about a gazillion files there, so I didn’t dare delete them.

Then I restarted the phone a second time, and suddenly sending texts works again. At least for now. And the files in /var/lib/ofono/[lots of numbers]/sms_assembly/ are still there btw., so it doesn’t appear that folder needs to be empty.

One possible difference might have been that the second “reboot” I turned the phone off and on again. The first time I “only” initiated a reboot from the quick menu by holding the power button and tapping the reboot icon.