Phone calls no longer possible on 5.0.0.61 and 5.0.0.62 in X10II

kan_ibal · 27 February 2025 21:32

REPRODUCIBILITY: Always
OS VERSION: 5.0.0.61
HARDWARE: X10II
UI LANGUAGE: en_GB
REGRESSION: yes

DESCRIPTION: Phone calls no longer possible on 5.0.0.61

Lost ability to make and receive phone calls.

PRECONDITIONS:

update from 4.5.0.16 into 5.0.0.61

STEPS TO REPRODUCE:

as above

EXPECTED RESULT:

make phone calls

ACTUAL RESULT:

no phone calls

MODIFICATIONS:

N/A

ADDITIONAL INFORMATION:

I’m not able to make phone calls. Every attempt to make phone call is ended with network error popup. Receiving phone calls is not possible as well. While receiving a phone call the phone wakes up but instantly drops the phone call and the only result is receiving an sms message from operator that somebody was calling. Changing sims from different operators/carriers doesn’t change a thing. The same sims work in another phone. Sims are registered. I have tested all available settings that means 2g, 3g, 4g, volte etc. Both sim slots (dual sim) behave the same. Update to 5.0.0.62 - no change.

Logs:

-- Logs begin at (sanitizing) --
Feb 28 08:04:25 Xperia10II systemd[2985]: Started Tracker metadata extractor.
Feb 28 08:04:25 Xperia10II dbus-daemon[3013]: dbus-daemon[3013]: [session uid=100000 pid=3013] Successfully activated service 'org.freedesktop.Tracker3.Miner.Extract'
Feb 28 08:04:25 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:25 Xperia10II systemd[2985]: Starting Tracker metadata extractor...
Feb 28 08:04:25 Xperia10II dbus-daemon[3013]: dbus-daemon[3013]: [session uid=100000 pid=3013] Activating via systemd: service name='org.freedesktop.Tracker3.Miner.Extract' unit='tracker-extract-3.service' requested by ':1.70' (uid=100000 pid=4684 comm="/usr/libexec/tracker-miner-fs-3" label="u:r:kernel:s0")
Feb 28 08:04:24 Xperia10II clockwork[5634]: [D] unknown:0 - Updated non-monitored icon for "/usr/share/applications/jolla-clock.desktop"
Feb 28 08:04:24 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:23 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:22 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:21 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:20 Xperia10II lipstick[5578]: [D] unknown:0 - VPN connection property changed: "ConnErrors" QVariant(uint, 2) "/net/connman/vpn/connection/(sanitizing)"
Feb 28 08:04:20 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:19 Xperia10II mce[1055]: modules/proximity.c: mp_datapipe_set_proximity_sensor_actual(): state: OPEN -> UNDEF
Feb 28 08:04:19 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:18 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:17 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:16 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:15 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:14 Xperia10II kernel: i2c_geni 4a88000.i2c: i2c error :-107
Feb 28 08:04:14 Xperia10II mce[1055]: tklock.c: tklock_datapipe_uiexception_type_cb(): uiexception_type = notif -> none
Feb 28 08:04:14 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:13 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:12 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:11 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:10 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:09 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:08 Xperia10II kernel: i2c_geni 4a8c000.i2c: i2c error :-107
Feb 28 08:04:08 Xperia10II mce[1055]: tklock.c: tklock_datapipe_uiexception_type_cb(): uiexception_type = none -> notif
Feb 28 08:04:08 Xperia10II mce[1055]: tklock.c: tklock_dbus_notification_beg_cb(): notification begin from name=:1.169 owner=:1.169 pid=5578 uid=100000 gid=996 priv=1 cmd=/usr/bin/lipstick -plugin evdevtouch -plugin evdevmouse -plugin
Feb 28 08:04:08 Xperia10II ofonod[1258]: incoming sms, 131 bytes
Feb 28 08:04:08 Xperia10II [5644]: [W] unknown:0 - requestActivate() called for  QQuickView(0x351bc750)  which has Qt::WindowDoesNotAcceptFocus set.
Feb 28 08:04:08 Xperia10II [5644]: [W] unknown:0 - An inactive plugin is misbehaving - tried to show a window!
Feb 28 08:04:08 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:07 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:06 Xperia10II mce[1055]: tklock.c: tklock_datapipe_uiexception_type_cb(): uiexception_type = linger -> none
Feb 28 08:04:06 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: [W] CommHistoryDatabase::open:306 - Opened commhistory database: "/home/defaultuser/.local/share/commhistory/commhistory.db"
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: [D] unknown:0 - All queried in 1199 ms
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: [D] unknown:0 - (incoming) GetAll() failed: "org.freedesktop.DBus.Error.UnknownObject" "Method \"GetAll\" with signature \"\" on interface \"org.sailfishos.ofono.mdm.VoiceCallFilter\" doesn't exist\n"
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: [D] unknown:0 - (dial) GetAll() failed: "org.freedesktop.DBus.Error.UnknownObject" "Method \"GetAll\" with signature \"\" on interface \"org.sailfishos.ofono.mdm.VoiceCallFilter\" doesn't exist\n"
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: [D] unknown:0 - Favorites queried in 1157 ms
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: [D] unknown:0 - Starting metadata query at 1155 ms
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: ssusysinfo_load_ssu_config: expected ssu config version 15, found 0
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: ssusysinfo_load_ssu_config: expected ssu config version 15, found 0
Feb 28 08:04:05 Xperia10II voicecall-ui[18487]: [D] unknown:0 - Starting favorites query at 1041 ms
Feb 28 08:04:05 Xperia10II [5644]: [W] unknown:0 - requestActivate() called for  QQuickView(0x351bc750)  which has Qt::WindowDoesNotAcceptFocus set.
Feb 28 08:04:05 Xperia10II [5644]: [W] unknown:0 - An inactive plugin is misbehaving - tried to show a window!
Feb 28 08:04:05 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:04 Xperia10II DSME[1116]: IPHB: rtc delta to 1703441967
Feb 28 08:04:04 Xperia10II systemd[2985]: Started Voicecall ui prestart.
Feb 28 08:04:04 Xperia10II systemd[1]: Started Provisioning service.
Feb 28 08:04:04 Xperia10II dbus-daemon[1060]: dbus-daemon[1060]: [system] Successfully activated service 'org.nemomobile.provisioning'
Feb 28 08:04:04 Xperia10II dbus-daemon[1060]: [system] Successfully activated service 'org.nemomobile.provisioning'
Feb 28 08:04:04 Xperia10II systemd[1]: Starting Provisioning service...
Feb 28 08:04:04 Xperia10II dbus-daemon[1060]: dbus-daemon[1060]: [system] Activating via systemd: service name='org.nemomobile.provisioning' unit='dbus-org.nemomobile.provisioning.service' requested by ':1.452' (uid=100000 pid=18450 comm="/usr/bin/xdg-dbus-proxy --fd=4 --args=5" label="u:r:kernel:s0")
Feb 28 08:04:04 Xperia10II dbus-daemon[1060]: [system] Activating via systemd: service name='org.nemomobile.provisioning' unit='dbus-org.nemomobile.provisioning.service' requested by ':1.452' (uid=100000 pid=18450 comm="/usr/bin/xdg-dbus-proxy --fd=4 --args=5" label="u:r:kernel:s0")
Feb 28 08:04:04 Xperia10II voicecall-ui[18487]: ssusysinfo_load_ssu_config: expected ssu config version 15, found 0
Feb 28 08:04:04 Xperia10II kernel: i2c_geni 4a88000.i2c: i2c error :-107
Feb 28 08:04:04 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:03 Xperia10II voicecall-ui[18487]: [W] unknown:0 - Theme dir "/usr/share/themes/jolla/silica/" does not exist
Feb 28 08:04:03 Xperia10II voicecall-ui[18487]: [W] unknown:0 - Theme dir "/usr/share/themes/jolla/silica/z1.75" does not exist
Feb 28 08:04:03 Xperia10II voicecall-ui[18487]: [W] unknown:0 - Could not find any zN.M subdirs!
Feb 28 08:04:03 Xperia10II voicecall-ui[18487]: [W] unknown:0 - Image dir "/usr/share/themes/jolla/silica/" does not exist
Feb 28 08:04:03 Xperia10II kernel: rmnet_perf_config_notify_cb(): rmnet_perf netdevice unregister, name = lo
Feb 28 08:04:03 Xperia10II kernel: rmnet_perf_config_notify_cb(): rmnet_perf netdevice unregister, name = ip_vti0
Feb 28 08:04:03 Xperia10II kernel: rmnet_perf_config_notify_cb(): rmnet_perf netdevice unregister, name = ip6_vti0
Feb 28 08:04:03 Xperia10II droid-hal-init: processing action (ril.ecclist=*) from (/usr/libexec/droid-hybris/system/etc/init/ecclist.rc:6)
Feb 28 08:04:03 Xperia10II droid-hal-init: processing action (ril.ecclist=*) from (/usr/libexec/droid-hybris/system/etc/init/ecclist.rc:6)
Feb 28 08:04:03 Xperia10II kernel: rmnet_perf_config_notify_cb(): rmnet_perf netdevice unregister, name = sit0
Feb 28 08:04:03 Xperia10II booster-generic[3016]: *** signal=17 pid=3016
Feb 28 08:04:03 Xperia10II kernel: rmnet_perf_config_notify_cb(): rmnet_perf netdevice unregister, name = ip6tnl0
Feb 28 08:04:04 Xperia10II invoker[8745]: Error EUID_ROOT:seteuid(root): main.c:175 clear_atexit: Operation not permitted
Feb 28 08:04:04 Xperia10II invoker[18444]: library "eglSubDriverAndroid.so" not found
Feb 28 08:04:04 Xperia10II invoker[18444]: library "libGLESv2_adreno.so" not found
Feb 28 08:04:04 Xperia10II invoker[18444]: library "libui_compat_layer.so" not found
Feb 28 08:04:04 Xperia10II kernel: binder: 1258:1258 transaction failed 29189/-22, size 32-0 line 3096
Feb 28 08:04:04 Xperia10II voicecall-ui[18487]: [D] unknown:0 - Using Wayland-EGL
Feb 28 08:04:03 Xperia10II voicecall-ui[18487]: [W] unknown:0 - Could not open /sys/fs/cgroup/cpu,cpuacct/interactive/tasks for disabling caching
Feb 28 08:04:03 Xperia10II voicecall-ui[18487]: [W] unknown:0 - Could not open /sys/fs/cgroup/memory/noswapping/tasks for disabling caching
Feb 28 08:04:03 Xperia10II ofonod[1258]:   0030: 63 61 74 69 6f 6e 00 00  01 00 00 00                cation.. ....
Feb 28 08:04:03 Xperia10II ofonod[1258]:   0020: 32 3a 3a 49 49 6d 73 52  61 64 69 6f 49 6e 64 69    2::IImsR adioIndi
Feb 28 08:04:03 Xperia10II ofonod[1258]:   0010: 61 72 65 2e 72 61 64 69  6f 2e 69 6d 73 40 31 2e    are.radi o.ims@1.
Feb 28 08:04:03 Xperia10II ofonod[1258]:   0000: 76 65 6e 64 6f 72 2e 71  74 69 2e 68 61 72 64 77    vendor.q ti.hardw
Feb 28 08:04:03 Xperia10II ofonod[1258]: imsradio0 > 27 vopsChanged
Feb 28 08:04:03 Xperia10II ofonod[1258]:   0030: 63 61 74 69 6f 6e 00 00  01 00 00 00                cation.. ....
Feb 28 08:04:03 Xperia10II ofonod[1258]:   0020: 32 3a 3a 49 49 6d 73 52  61

s_mario · 28 February 2025 00:12

Hi, I can only say that I had the second part of your problem at the end of last year. I suddenly got a lot of SMS on my XA2 saying that someone had tried to call me. There was also never any ringing, the SMS came straight away.
I then suspected that it was related to an Android phone (my Volla) on which I had recently activated Volte.
I then contacted Vodafone support and said that I did not have a Volte-capable phone. They spoke of an incomplete configuration. It took 3-4 attempts, from changing certain parameters to resetting the configuration on the Vodafone side at the end. After that I was able to receive calls again.
*
I must also say that I have a twin card (two SIM cards) where I can alternately use two devices with the same phone number but should only have one activated at a time, which I have always done. This led me to believe that Vodafone was overwhelmed when a phone with VOLTE was logged into the network under the same phone number and then another without.
Since then, I have avoided activating VOLTE again.

kan_ibal · 28 February 2025 06:43

I suspected VOLTE as well but I’ve been using VOLTE since it was implementet in SFOF without issues (but VOLTE in roaming of coutse). The same happens on different sim cards from different carriers hence for me it looks like phone issue. After switching VOLTE off I can see that the phone is dropping connection from 4G to 3G while I try to make incoming call.

mjun · 28 February 2025 13:16

I have just freshly flashed SFOS 5 to my new (old) Xperia 10 II and while calls do work, the person on the other side gets the same horrible echo during calls like on 10 III! I specifically bought X10 II to avoid this issue. Anyone experienced that?

HansRoulade · 13 March 2025 08:33

Same for my 10III after OTA upgrade. Have posted in the v5.0.0.62 Release Notes thread.

HansRoulade · 17 March 2025 08:00

Fixed by uninstalling Personal Ringtones app (which should IMO be part of the OS, as a side note).

miroj56 · 17 March 2025 08:58

I have this issue with my Xperia 10 II since OTA update to 5.0.0.62. Calls don’t work, SMSs still work. No VoLTE. No patch manager. Have chum and Storeman + Aurora store.
Already reported on release notes thread. The advice was to re-flash - which is a huge burden as I have lots of applications installed and configured.

HansRoulade · 17 March 2025 09:11

No Personal Ringtones app installed…?

miroj56 · 17 March 2025 11:06

I think I have it, yes. I do not see how personal ringtones could break ordinary calling out. For receiving calls maybe. Phone application either crashes (always on first attempt) and sometimes writes “network problem” on second and further attempts.

HansRoulade · 17 March 2025 11:27

Had the exact same experience and uninstalling the app solved it. Reportedly also happened to some users under SFOS 4 (not me though).

tobset · 17 March 2025 18:40

see also post by shults:
https://forum.sailfishos.org/t/release-notes-tampella-5-0-0-55/21801/335?u=tobset

HansRoulade · 17 March 2025 20:28

Thanks for the reference! Missed that one somehow…

HansRoulade · 17 March 2025 20:32

Application installs voicecall manager plugin overriding system ngf one

That’s probably an explanation…

miroj56 · 17 March 2025 21:51

It looks removing Personal ringtones solved the problem with calls on Xperia 10 II with 5.0.0.62.
Is there any hope to get functionality back at near future?
(No, I will not abandon SFOS if the answer is no…)

pemek · 18 March 2025 07:05

It took me a while to find out PersonalRi gtones is the problem. This should be added to release notes. Many people struggles finding this info in various forum threads…