Yes, thatās the invoice that OP said they got for their purchase. I got an invoice as well as I said in the post above. But that says nothing over and above what you have purchased ā¦ See my, perhaps somewhat lengthy posts, above.
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Is it really necessary to be that offensive? How does it help?
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No, Iām not offensive, just practical. I think you and many others need to understand that this is the Nordic temperament. Not just mine, but applying to all Nordic countries. Sweden, Norway, Denmark, and Finland. probably also the Baltic countries including Russia
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What youāve written is all true and fair enough, but the page where you (pre)order gives a pretty reasonable indication of when itāll be shipped. I think @ThijssjihT hit the nail on the head that weāre so used to being bombarded with spam (my record so far is receiving thirteen (!) emails from Aliexpress about a single order, that didnāt even take a week to arrive), that we think something might be wrong if we donāt receive mail upon mail telling us itās definitely coming.
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Well, if you will forgive me, that comes across as very arrogant. Offence is taken, not given. So perhaps when you are participating in an international forum you should think about how what you say will be received by others. It is not the rest of the worldās job to understand and fit in to what your individual temperament is.
At the moment you are coming across as an object lesson in how to turn away new SFOS users or purchasers - and Iām sure thatās not what you really want, is it?
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I forgot to mention Islandā¦ where the vikings still holds the stand. 
I agree, but again that was not the point I was making. I, and probably the OP, donāt want weekly emails or to be bombarded. All I am suggesting is that there is significant room for improvement in how Jolla manages (or doesnāt) customer expectations.
The Jolla website says, as of now:
āEstimated delivery: Batch #1 starting end of June 2026, batch #2 and #3 follow as detailed belowā - but there is nothing below that says what will āfollowā. Indeed the website still talks about things that will happen until February 2026, a date long gone.
So a good start, and a trivial fix, might be for Jolla to update their website to say when the later batches are likely to be delivered.
Simple expectation management, and not rocket science.
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Well, I donāt work for Jolla so itās not my place to say that any one proposed solution to this problem is better than any other. I think there are lots of, very simple, ways that Jolla could improve both communication and expectation management without incurring significant cost or effort.
But at the end of the day it is the company that has to grasp the bull by the horns and make those improvements. We can sit here and pontificate about the problem and possible solutions all we like (and hope that some Jolla staff may read some of these posts and take them to heart), but we canāt actually do anything ourselves.
Thatās what Iād expect. Being a Finn, Iād start worrying two weeks after the announced delivery date. The Swedes would be lagom, the Danes roligā¦
What did you actually buy?
- the C2 is currently out of stock
- the J2 is either a pre-order voucher for the September II batch (or the one after that)
- or finalized payment for one of the early batches
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Of course not! But I donāt think Iām doing that by showing my true nature. I like to think that Iām an ambassador of the Swedish language, among others.
There is other Swedes in this forum that is just as Ā“rudeĀ“ as me, and that is exactly what IĀ“m talking aboutā¦ it is the Nordic temperament.
It is not up to us, to adjust to your preferences, it is up to you to understand the differences among people.
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Not my preferences, but OK if your expectation is that all British, American, French, German, Spanish, Russian, Italian, Chinese, Australian, Japanese, Canadian, Greek, Turkish, etc people need to understand your temperament and adapt to that accordingly then fine. I couldnāt have proved my point any better than you have just done.
But surely it is better to think before you speak so as not to cause offence and turn people off?
Surely its better not to be ārudeā in other peoplesā eyes and contribute in a positive way rather than negatively suggesting that a new to SFOS user wants his arse cuddled?
I still donāt understand how such a pointless comment is either helpful or practical?
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Why are we fighting? We are friends (where I define friends as: friendly strangers in a niche part of the internet).
The conversation could have gone like this:
āI donāt like the way you put that, it is a bit rude, donāt you think? Or did I misunderstand?ā
āI meant no offense, a cultural misunderstanding perhaps. Sorry.ā
āNo problem, these things happen. Thank you for clarifying.ā
I think that is nicer.
We are with a lot of different cultures with different communication styles. Things that we may interpret as rude, may not been seen as such by the sender.
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No, automated email just one email.
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J2. Iāve checked the website and saw I should wait until SEP.
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Eson
I am sorry to say, you are confusing āpracticalā with āstubbornessā.
Frisians are familiar with that trait too.
The most practical is creating consumer trust by rules, laws of protection and by good communication. Jolla company is not a scam. The team is small, itās definitely not Big Tech and they are very busy now. The ambition with Jolla 2 is high but I have to admit that
communication doesnāt reach contemporary standards. Perhaps a skilled woman should do consumer communication. Finally itās all about money.
Sometimes consumers are to blame too. E.g. Jolla never said that Sony support would be prolonged. To me it was clear that Jolla 2 will be a replacement, a new strategy.. So being angry about 10 V not supported seems not fair.
While we know thar Jolla is not a scam, digitalisation generally challenges trust, it is more open to fraud and scams. So we have to understand both nervousness about delivery and the need for rules and laws.
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Seems we preorder very different things. Not sure if i have ever had that happen.
Similarly is it not everyoneās job to perfectly conform to some of the worse traits of more intensive cultures. This is a real problem that keeps popping up here.
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I agree with you - and that is why all of us should think about what we say before we say it and try to moderate these ācultural traitsā so that they do not come across as (a) personal attacks or criticism, and (b) are a positive contribution to the discussion rather than negative comments designed to make the other person feel inferior or not welcome here.
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I agree completely. The community does a fair bit of damage control to make up for deficiencies in the business processes. This needs to be fixed at the source, and the need to defend or explain these things should occur very rarely. If ever.
Until weāre there, I think the best we can do is to be welcoming and help newcomers as far as we can. While doing that, we need to realize that weāre halfway part of Jollaās customer care, and use appropriate language for the situation.
According to legend, Toyota regularly did customer surveys and were very happy that they received generally positive feedback. An average of something like 4 on a 1-5 scale of owner satisfaction.
Then they realized that those, who reported a 5 for satisfaction, were the only ones to consistently recommended their friends to buy a Toyota. Conclusion was: Settling for good was not sufficient, it was necessary to aim for excellency to recruit brand ambassadors. [edited for clarity (?)]
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I think that the Sony Xperia 10 iv and v are slightly different. Nobody expects Jolla to support phone models for a prolonged time. I was pleasantly surprised when I found SFOS years ago and really old phones were still supported. In todayās environment having, for example, an XA2 from 2018 still supported some 8 years later is quite frankly amazing.
The issue with the iv and v is that Jolla announced them in May 2024 as the next hardware adaptations following the 10 iii. So naturally people went out and bought these phones on that commitment by Jolla in the expectation that the flashing images, and subsequent support for these models, would be made available a time later (lets say a few months).
Whilst beta images were released (in September 2024 I think) these were buggy and a whole load of basic functionality didnāt work (camera, audio routing, airplane mode, battery indicator, fingerprint sensor, mic only for ālegacyā phone calls, screen brightness, etc). But that was OK because it was a beta release. The problem was that nothing further ever happened for over a year and now, to all intents and purposes, these phone have been abandoned by Jolla (or at least they said in the 4th June community meeting that they are no longer actively developing any of the Xperia phones).
So now, for whatever reason, you have a load of SFOS users who bought these phones in good faith based on a commitment by Jolla and will now never get a proper working implementation of SFOS on them because Jolla have decided to āmove onā.
That is not good.
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