MyCupra App does not work anymore after update

Bug Reports
1

REPRODUCIBILITY: Always
OS VERSION: 5.0.1.78, 51.1.0.11
HARDWARE: Jolla C2
UI LANGUAGE: German
REGRESSION:

DESCRIPTION:

The app start shows a maintenance screen. This problem occured after update to ap version 2.18.1 (Change: We have implemented new device integrity checks to ensure your app enviroment is secure, safeguarding your vehicle and personal data against potential risks.)

image_2026-06-26_12-59-35
image_2026-06-26_12-59-35720Ă—1600 108 KB

image_2026-06-26_12-59-24
image_2026-06-26_12-59-24720Ă—1600 232 KB

The push notification is still working well. The App requires Android version 13.

PRECONDITIONS:

STEPS TO REPRODUCE:

  1. Open the app

EXPECTED RESULT:

App starts normally as it did with older App version (2.17.?) and earlier.

ACTUAL RESULT:

MODIFICATIONS:

No custom changes, patches or other changes

ADDITIONAL INFORMATION:

I do not expect a quick solution, but maybe it helps to improve AppSupport.

1 Like
2

As soon as you see “device integrity” or generally anything regarding “integrity” you can abandon all hope of running it.

That’s not fixable on Jolla’s side, only the developer’s side.

This basically checks whether your phone is a genuine Google certified phone which AppSupport is not.

Note that literal Android phones will not pass this check if not certified by Google (e.g. custom ROMs or Huawei phones).

Edit: the only things you can do is downgrade the app or ask the developer to remove the check or to make it possible to optionally skip the check.

4 Likes
3

Or install micro g?..

1 Like
4

It’s not just Sailfish OS. Volkswagen started pulling this off a few days ago: Volkswagen vehicles become unusable with GrapheneOS due to API changes causing all third-party modules to stop working. - Germany

5 Likes
5

Nope. This is checked on Google’s servers, MicroG can’t help with that.

1 Like
6

Oh wow, thats new to me, unbelievable…
What is the reason for this? Are there any EU laws demanding this? I suggest no, but why are they doing this?

1 Like
7

Nope, no one mandates it but it’s very typical for corporate made apps. And even more typical for banking apps.

The official reason is usually security though it doesn’t really help much. The real reason often is just wanting to ban all unofficial devices.

2 Likes
8

Well, i do understand, that google tries to ban every unofficial device, but as a company providing just an app it would not be mine interest. Cant imagine, that app developmers at VW or similar companies can not decide whether such a test really improves security or just the position of Google…

1 Like
9

Google does not mandate it at all, it actually adds work for the developer to implement it.

This is 100% on VolksWagen.

1 Like
10

I’m quite sure Google is pushing those companies to do this in one way or another. It’s in Google’s interest. I was quite surprised that the Renault app has the same issue, and that has been the case at least since I’m driving my Renault Zoe since 2020.

2 Likes
11

“Never attribute to malice that which is adequately explained by stupidity.”

2 Likes
12

There is no stupidity in this play, but acts on purpose. Google and co. actually do keep investing time and resources in order to develop sophisticated methods to bother the user in the name of “security”.

P.S. If I’m not the root, then it’s not my car.

5 Likes
13

“Never attribute to stupidity that which is adequately explained by the business model.”

2 Likes
14

I reported the problem that I can not login to my account using volkswagen app here is response ;););):

Thank you for contacting Volkswagen Digital Services.

Please follow the steps below to check whether your device is Play Protect certified:

  1. Open the Google Play Store app.

  2. Tap the profile icon in the top‑right corner.

  3. Select Settings.

  4. Go to the About section.

  5. Under Play Protect certification, you will see whether your device is certified.

  6. we ask you for a picture of that page

6 Likes
15

I liked your post, but honestly I feel more like sending some hate VW’s way…

1 Like
16

I believe this is the point where you screenshot the conversation and do a public name and shame. I’ll be the first to retoot or retweet.

3 Likes
17

VW responded with this now ;););):wink:

Thank you for your message.

Please note that the use of the Volkswagen app is only supported on iOS devices and Android devices with supported operating system versions.

On devices on which alternative operating systems (so-called custom ROMs, e.g. GrapheneOS, LineageOS, or similar solutions) are installed, limitations or a lack of functionality of the Volkswagen app may occur. These systems are not part of the supported application environment of Volkswagen AG for the Volkswagen app, which is why we unfortunately cannot offer technical support in such cases.

The reason for this is that the Volkswagen app relies on security-relevant system components and certified Android standards to ensure reliable and secure use of our digital services.

Of course, we will be happy to assist you with any questions regarding the use of our official applications and services.

If you have any further questions about our digital services, please reply directly to this email. Further contact options can be found under https://contact.volkswagen.com. When calling, please mention your case number 0004588670 so that we can help you as quickly as possible.

2 Likes
18

Imagine if some road networks locked people out because they have cars you can still open the hood on.

That’s basically the same thing they are doing. It is time tech isn’t treated as some best-effort hobby stuff, but the actual infrastructure it is and we got some damn rights.

3 Likes
19

It would be one of reasens to geve the car back or charge them for money. You paid all thta features with your money and cant use it.

3 Likes
20

New twist in the story. their AI starts being more effective I got 2 messages today, 1-st just repetition of last one and new one below:

Thank you for sharing your feedback regarding the smartphone OS compatibility with our VW App. Our technical team is actively reviewing these system details to improve app performance across all mobile platforms. We appreciate you taking the time to help us optimize the digital driving experience!

If you have any further questions about our digital services, please reply directly to this email. Further contact options can be found under https://contact.volkswagen.com. When calling, please mention your case number 0004588670 so that we can help you as quickly as possible.

1 Like