Mobile Data not working under COOPVOCE Sim carrier

[J-D]

REPRODUCIBILITY: Tested on 2/2 different devices (it’s a 100% issue)
OS VERSION: Latest 4.4 “Vanha Rauma”
HARDWARE: Xperia 10 iii
UI LANGUAGE: Italian, English

DESCRIPTION:

I realized - through a customer with a SIM COOPVOCE operator - that the Xperia 10 iii do not surf online via a modem. Normally working under Wifi instead…
(Coopvoce is a minor Italian operator, supported by TIM but which is starting to create its own network…)

More detail:
Strangely the Xperia 10 II is not affected, and also the customer’s Jolla Phone is normally surfing via COOPVOCE mobile data.
Maybe there’s some change related to 5G code?

PRECONDITIONS:

You need a COOPVOCE italian SIM and a Xperia 10 iii

STEPS TO REPRODUCE:

Activate the phone

1. set on ON the mobile SIM
2. insert manually the APN: internet.coopvoce.it following:
   (Configurazione internet per smartphone e tablet | CoopVoce)
3. Select the sim for mobile navigation
4. Try to navigate with the Browser

ACTUAL RESULT:

There’s not page load and phone is stuck in the default page (that with some yellow background)

MODIFICATIONS:

A brand new phone

[pherjung]

He will surely need to provide some logs from ofono logger. More details here. Please note that some sensitive datas will be collected.

[canne]

Unable to use mobile data on Sony Xperia 10 III 4.4.0.64

Hello! I’m a new sailfish user, hopping onboard for the first time with my xperia 10 III. I’ve been having an issue mobile data. The phone says it has 4G coverage (and normally there is good coverage where I am). When I click “connect” in the pull down menu and click on the sim it says “Unable to connect to network service”. I used android 11 before installing sailfish for several months and there were no problems with the hardware itself. Things I’ve tried to no effect: Restarting the ofono …

and

IPv4 mobile data connection not possible

REPRODUCIBILITY: 100% OS VERSION: 4.4.0.64 HARDWARE: Xperia 10 III Android Version before flashing Sailfish: 62.0.A.9.11 VOLTE: Disabled UI LANGUAGE: German REGRESSION: (compared to previous public release: Yes, No, ?): No IPv4 and IPv6 mobile data connection works as expected on Xperia X (F5121), SFOS 4.4.0.64, with the same SIM card and same APN settings. DESCRIPTION: No IPv4 mobile data connection with MNO Telekom Deutschland possible. PRECONDITIONS: SIM card from MNO Telekom Deuts…

Both have the common nominator of data working on an earlier phone models. The problem is not with the WiFi (wpa_supplicant) but with the ISP’s ASN (ofono) implementation. Only Jolla can fix this… Please make a zendesk ticket with your ofono logs. Meanwhile, you can try IPv6-only type of ASN configuration, if available from the operator. If it is IPv4-only, you would be probably out of luck before (if) there will be fix of us suffering from this.

[J-D]

Hi thanks for your contribute! Now one between me (next week) or the user will post the LOG ofono.

[J-D]

Here linked the ofono log
https://drive.google.com/file/d/1gijcpCHK6QbqhzX8A5iticljc27Iksif/view?usp=sharing

I replicated one more time the issue on another device (3/3).

Thanks

[rainemak]

Rather difficult to handle as this requires specific operator but logged this internally.