Mobile data issue for a2mobile

Bug Reports
#1

REPRODUCIBILITY: 100%
OS VERSION: 4.5.0.19
HARDWARE: Sony Xperia XA2
UI LANGUAGE: English
REGRESSION: yes

DESCRIPTION:

Mobile data is all the time with ‘Limited connectivity’ when using card from a2mobile, in fact it is unusable. Checked with Play SIM - works. On 4.5.0.16 it was working well. Also a2mobile SIM card works fine with the other phone.

PRECONDITIONS:

a2mobile SIM card and latest Sailfish OS.

STEPS TO REPRODUCE:

  1. Insert a2mobile SIM card.
  2. Turn on the phone.
  3. Enable mobile data.

EXPECTED RESULT:

Working mobile data.

ACTUAL RESULT:

Mobile data is almost not working (in a few cases it is working very slowly).

MODIFICATIONS:

Storeman, CHUM

ADDITIONAL INFORMATION:

none

#2

Thanks for the report, could you take some logs about the problem since we don’t have SIM to test with?
From here you can find instructions how to take logs: Collecting Logs | Sailfish OS Documentation
oFono logs would be good to have, but also the basic logs might reveal something -thanks!
If you don’t want to share logs here you can create ZD ticket about this and provide the logs there: https://jolla.zendesk.com/hc/en-us/requests/new

#3

Thanks for the logs, internal bug report created.

#4

After a few months I have started to experiment with the settings from scratch. Turns out that at the time of the update Alternate DNS probably started to malfunction, so changing to any other DNS provider (Quad9 and NextDNS tested) resolved the issue.

1 Like
#5

So would you consider this as an solved case for now?

#6