Mail app - unable to install from store

cosine · 13 September 2022 19:14

REPRODUCIBILITY: permanent on the specific device
OS VERSION: 4.4.0.68
HARDWARE: Xperia 10
UI LANGUAGE: German
REGRESSION: Yes

DESCRIPTION:

Recently updated the phone to 4.4.0.68. Mail app was unable to start after the update, even after restarting the phone multiple times.
Uninstalled the mail app via Jolla Store, rebootet, called pkcon refresh, tried to re-install the app from Jolla Store.
Store seems to accept the request, it says “wait” for some time, but eventually an error message appears (Problem w/ installation - mail)

PRECONDITIONS:

Not sure - on this particular phone, the app worked on previous Sailfish release, but stopped working after the update.

STEPS TO REPRODUCE:

Updated Xperia 10 to 4.4.0.68 from previous release
Mail app did no longer work
Uninstalled mail app
Tried to re-install mail app

EXPECTED RESULT:

Mail app should be installed

ACTUAL RESULT:

Error message, not really helpful

MODIFICATIONS:

ADDITIONAL INFORMATION:

How can I capture a log of the installation attempt?

nephros · 13 September 2022 22:35

Can you catch the output from:

pkcon refresh
pkcon install jolla-email
ssu lr

cosine · 14 September 2022 04:49

Hei!

Here’s the phone’s response:


Sailfish OS 4.4.0.68 (Vanha Rauma)
[nemo@Xperia10Plus-DualSIM ~]$ devel-su

Password:

[root@Xperia10Plus-DualSIM nemo]# pkcon refresh

Zwischenspeicher wird aktualisiert

Starten

Software-Liste wird aktualisiert

Fertig
[root@Xperia10Plus-DualSIM nemo]# pkcon install jolla-email

Auflösen

Abfragen

Änderungen werden getestet

Fertig

Schwerwiegender Fehler: das zu installierende jolla-email-1.1.29-1.8.1.jolla.armv7hl erfordert ‘qmf-notifications-plugin >= 0.0.21’, aber diese Anforderung kann nicht bereitgestellt werden
ssu lr

Enabled repositories (global):

adaptation-common … h**ps://releases.jolla.com/releases/4.4.0.68/jolla-hw/adaptation-common/armv7hl/
adaptation0       … h**ps://store-repository.jolla.com/releases/4.4.0.68/jolla-hw/adaptation-qualcomm-sony-ganges/armv7hl/
aliendalvik       … h**ps://store-repository.jolla.com/features/4.4.0.68/appsupport/armv7hl/
apps              … h**ps://releases.jolla.com/jolla-apps/4.4.0.68/armv7hl/
customer-jolla    … h**ps://releases.jolla.com/features/4.4.0.68/customers/jolla/armv7hl/
hotfixes          … h**ps://releases.jolla.com/releases/4.4.0.68/hotfixes/armv7hl/
jolla             … h**ps://releases.jolla.com/releases/4.4.0.68/jolla/armv7hl/
sailfish-eas      … h**ps://store-repository.jolla.com/features/4.4.0.68/sailfish-eas/armv7hl/
xt9               … h**ps://store-repository.jolla.com/features/4.4.0.68/xt9/armv7hl/

Enabled repositories (user):

openrepos-Almindor        … h**ps://sailfish.openrepos.net/Almindor/personal/main
openrepos-KeeperoftheKeys … h**ps://sailfish.openrepos.net/KeeperoftheKeys/personal/main
openrepos-Rudi_Timmermans … h**ps://sailfish.openrepos.net/Rudi_Timmermans/personal/main
openrepos-WerkWolf        … h**ps://sailfish.openrepos.net/WerkWolf/personal/main
openrepos-Ygriega         … h**ps://sailfish.openrepos.net/Ygriega/personal/main
openrepos-ade             … h**ps://sailfish.openrepos.net/ade/personal/main
openrepos-ahappyhuman     … h**ps://sailfish.openrepos.net/ahappyhuman/personal/main
openrepos-attah           … h**ps://sailfish.openrepos.net/attah/personal/main
openrepos-black_sheep_dev … h**ps://sailfish.openrepos.net/black_sheep_dev/personal/main
openrepos-cnlpete         … h**ps://sailfish.openrepos.net/cnlpete/personal/main
openrepos-coderus         … h**ps://sailfish.openrepos.net/coderus/personal/main
openrepos-direc85         … h**ps://sailfish.openrepos.net/direc85/personal/main
openrepos-elBoberido      … h**ps://sailfish.openrepos.net/elBoberido/personal/main
openrepos-fravaccaro      … h**ps://sailfish.openrepos.net/fravaccaro/personal/main
openrepos-ichthyosaurus   … h**ps://sailfish.openrepos.net/ichthyosaurus/personal/main
openrepos-kravich         … h**ps://sailfish.openrepos.net/kravich/personal/main
openrepos-llelectronics   … h**ps://sailfish.openrepos.net/llelectronics/personal/main
openrepos-miska           … h**ps://sailfish.openrepos.net/miska/personal/main
openrepos-mkiol           … h**ps://sailfish.openrepos.net/mkiol/personal/main
openrepos-nephros         … h**ps://sailfish.openrepos.net/nephros/personal/main
openrepos-olf             … h**ps://sailfish.openrepos.net/olf/personal/main
openrepos-osetr           … h**ps://sailfish.openrepos.net/osetr/personal/main
openrepos-piggz           … h**ps://sailfish.openrepos.net/piggz/personal/main
openrepos-poetaster       … h**ps://sailfish.openrepos.net/poetaster/personal/main
openrepos-rinigus         … h**ps://sailfish.openrepos.net/rinigus/personal/main
openrepos-slava           … h**ps://sailfish.openrepos.net/slava/personal/main
openrepos-smurfy          … h**ps://sailfish.openrepos.net/smurfy/personal/main
openrepos-vasvlad         … h**ps://sailfish.openrepos.net/vasvlad/personal/main
store                     … h**ps://store-repository.jolla.com/i4213/armv7hl/?version=4.4.0.68

Disabled repositories (global, might be overridden by user config):
Disabled repositories (user):

home … h**ps://download.jollamobile.com/home:/honeybadger/latest_armv7hl/

Any idea how to resolve the missing dependencies?
Clean install?

Thanks!

nephros · 14 September 2022 13:56

To me it looks like a problem with the cache/refresh not working correctly.

What does a

pkcon resolve qmf-notifications-plugin

say?

cosine · 15 September 2022 05:10

Hei!


[root@Xperia10Plus-DualSIM nemo]# pkcon resolve qmf-notifications-plugin
Auflösen
Verfügbar       qmf-notifications-plugin-0.2.10-1.5.1.jolla.armv7hl (jolla)     Notifications plugin for Qt Messaging Framework (QMF)
Verfügbar       qmf-notifications-plugin-0.2.10-1.5.1.jolla.source (jolla)      Notifications plugin for Qt Messaging Framework (QMF)

I then tried
pkcon resolve libnemotransferengine-qt5 Auflösen Installiert libnemotransferengine-qt5-1.0.13-1.8.1.jolla.armv7hl (installed) Transfer engine library. Verfügbar libnemotransferengine-qt5-2.0.0-1.10.2.jolla.armv7hl (jolla) Transfer engine library.

An attempt to install
[root@Xperia10Plus-DualSIM nemo]# pkcon install libnemotransferengine-qt5 Auflösen Änderungen werden getestet Fertig Schwerwiegender Fehler: das installierte aliendalvik-control-9.3.1-1.armv7hl erfordert ‘libnemotransferengine-qt5.so.1’, aber diese Anforderung kann nicht bereitgestellt werden
showed a dependency to aliendalvik-control, so I removed that.

The next try to install jolla-email
[root@Xperia10Plus-DualSIM nemo]# pkcon install jolla-email Auflösen Änderungen werden getestet Fertig [ ] (0%) Die folgenden Pakete müssen installiert werden: apkd8-10.0.0.47.1-1.8.1.jolla.armv7hl Host services for AAS apkd8-android-settings-10.0.0.47.1-1.8.1.jolla.armv7hl Android runtime configuration page for Jolla-settings. buteo-sync-plugin-nextcloud-backup-1.0.0-1.5.1.jolla.armv7hl Provides synchronisation of backup/restore blobs with Nextcloud buteo-sync-plugin-nextcloud-images-1.0.0-1.5.1.jolla.armv7hl Provides synchronisation of gallery images with Nextcloud buteo-sync-plugin-nextcloud-posts-1.0.0-1.5.1.jolla.armv7hl Provides synchronisation of posts blobs with Nextcloud buteo-sync-plugins-email-0.1.9-1.9.1.jolla.armv7hl Syncs email accounts declarative-transferengine-qt5-1.0.3-1.8.2.jolla.armv7hl Sailfish declarative bindings for Nemo Transfer Engine. eventsview-extensions-nextcloud-1.0.0-1.5.1.jolla.armv7hl Provides integration of Nextcloud notifications into Events view jolla-email-1.1.29-1.8.1.jolla.armv7hl Jolla Email Application jolla-email-all-translations-pack-0.8.1-1.4.4.jolla.noarch Collection of all jolla-email translations jolla-email-settings-1.1.29-1.8.1.jolla.armv7hl Setting page for jolla-email jolla-gallery-extension-nextcloud-1.0.0-1.5.1.jolla.armv7hl Provides integration of Nextcloud images into Gallery application jolla-settings-accounts-extensions-email-0.4.57.1-1.6.1.jolla.armv7hl Extension plugin for email accounts libnemotransferengine-qt5-2.0.0-1.10.2.jolla.armv7hl Transfer engine library. lipstick-jolla-home-qt5-1.24.16.3-1.9.9.jolla.armv7hl Jolla homescreen for lipstick lipstick-jolla-home-qt5-components-1.24.16.3-1.9.9.jolla.armv7hl Components for Jolla homescreen for lipstick nemo-transferengine-qt5-2.0.0-1.10.2.jolla.armv7hl Transfer Engine for uploading media content and tracking transfers. qmf-notifications-plugin-0.2.10-1.5.1.jolla.armv7hl Notifications plugin for Qt Messaging Framework (QMF) qmf-notifications-plugin-all-translations-pack-0.8.1-1.6.2.jolla.noarch Collection of all qmf-notifications-plugin translations sailfish-account-nextcloud-1.0.0-1.5.1.jolla.armv7hl Account plugin for Nextcloud sailfish-account-nextcloud-features-all-1.0.0-1.5.1.jolla.armv7hl Meta package to include all Nextcloud account features sailfish-browser-2.2.38.4-1.25.1.jolla.armv7hl Sailfish Browser sailfish-browser-settings-2.2.38.4-1.25.1.jolla.armv7hl Browser plugin for Jolla Settings seaprint-share-plugin-0.0.5-0.armv7hl Share plugin for SeaPrint transferengine-plugin-nextcloud-1.0.0-1.5.1.jolla.armv7hl Nextcloud file sharing plugin for Transfer Engine transferengine-plugins-0.3.0-1.6.1.jolla.armv7hl Share plugins for nemo transfer engines Mit Änderungen fortfahren? [N/y] y

Installieren Starten Software-Liste wird aktualisiert Abfragen Abhängigkeiten werden aufgelöst Pakete werden installiert Pakete werden heruntergeladen Pakete werden installiert Fertig

I’ll need to test function now…

Thanks a lot for the hints along the way!

nephros · 15 September 2022 05:43

Great.

Yes, AD Control does not work on recent OS versions.

If your tests go ok, please come back here and mark your report as solved.

cosine · 15 September 2022 17:05

Since the install operation for jolla-email brought so many packages which I assumed to be already installed, I used olf’s sfos-upgrade tool to verify the status of the OS installation.

https://openrepos.net/content/olf/sfos-upgrade

A good amount of other missing or outdated packages where installed, after rebooting, the phone now works as expected again.

Thanks a lot for the support!

nephros · 15 September 2022 17:34

Dodged a bullet there, this could have gone worse