Licence question: 10 III mainboard replaced under warranty (new IMEI)

Do you know guys how long it typically takes to have a request processed at zendesk? A few days, weeks? The problem in my case is that I can’t install AppSupport from the store (with the new mainboard the phone is seen as unlicenced due to different IMEI), so I have no possibility to use Android apps. It is my main phone, and a few Android apps are badly needed for my daily activities…

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